In Case of Difficulty
| Problem | What to do |
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| Communication but no | • Make sure that your headset is powered, and that the power switch is “ON.” |
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| active noise reduction in | • If using DC power from the aircraft, check the aircraft fuse or breaker. |
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| both ears. |
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| • If using the NICAD battery pack, verify that it is charged. |
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| • If using the alkaline battery pack, verify that: |
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| – | batteries are installed with the correct polarity. The negative terminal of |
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| each battery attaches to the springs in the battery holder (refer to step 4 |
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| on page 13). |
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| – | batteries are fully seated and in contact with the top and bottom contacts |
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| of the battery holder. If necessary, spin the installed batteries once with |
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| your thumbs to fully seat them (refer to step 5 on page 13). |
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| – | batteries are fresh. |
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| – | the headset plug is fully seated in battery pack (refer to step 11 on page 14). |
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| Active noise reduction | Check to see if the volume controls are turned too low (rotate up to increase |
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| but no (or very low | the volume). |
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| volume) communication |
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| in both ears. |
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| Reduced active noise | Check the holes at the bottom of each earcup to make sure they are not blocked. |
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| reduction, intermittent | If dust or dirt has built up here, carefully use a small wire or the end of a bent |
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| clicking sounds, or | paper clip to unclog the hole. You may need to remove the microphone to clean |
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| communication distortion | the holes. |
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| in a loud environment. |
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| Low rumbling sound with | • Adjust the earcup fit to create a better seal to your head. Be sure that a hat |
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| the headset turned on in | or eyeglasses do not interfere with the seal. |
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| a quiet environment. | • Inspect the seal between the cushion and the earcup. The cushion should |
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| sit on the earcup evenly, without gaps. |
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| • Check the holes at the bottom of each earcup to make sure they are not |
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| blocked. If dust or dirt has built up here, carefully use a small wire or the end |
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| of a paper clip to unclog the hole. You may need to remove the microphone |
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| to clean the holes. |
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| Popping sound audible | • Adjust the earcup fit to eliminate the sound. |
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| with headset turned on | • Inspect the seal between the cushion and the earcup. The cushion should |
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| in a loud environment. | sit on the earcup evenly, without gaps. |
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| Squealing, whistling, or | Check to see if the ear cavity foam liner is missing or severely damaged. If so, |
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| chirping sound when the | refer to “Care and Maintenance” (page 18). |
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| system is turned on. |
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| Do not attempt to disassemble or service the inside of the earcups or other parts |
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| of the headset. Only the microphone boom assembly, Clear ComfortTM cushions, |
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| trim rings, foam liners, headband cover, and foam pad are designed for replace- |
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| ment by the user. For instructions on how to care for your headset and how to |
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| replace the cushions, refer to “Care and Maintenance” (page 18). If problems |
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| persist, contact the Bose® Aviation Headset Service Department (page 23). |
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