kug-ch06 Page 3 Thursday, March 6, 1997 4:48 PM
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| P r i n t e r O p e r a t i o n P r o b l e m s |
Table 6.1 Printer operation problems | ||
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Problem |
| Action |
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The printer will not print. | 1. Power the printer OFF, then ON. | |
| 2. Print a Configuration Sheet. | |
| • | If it prints, the printer is okay. |
| • | If it does not print, contact your dealer or Digital. |
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A file sent from the host | 1. Make sure the printer is online. | |
does not print. | 2. Send a plain text file (i.e., one without printing commands embedded in it) to | |
| the printer. | |
| • | If the file prints correctly in the default font, with all of the characters in the |
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| original file, the printer is seeing the same data that the host is sending, |
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| and the interface or communication line is functioning correctly. |
| • | If no data prints (or the last page indicator does not come on): |
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| A. Make certain the printer is configured properly. |
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| B. The port (parallel or network) may be disabled on the printer. Check the |
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| Configuration Sheet for the port you are using to see if the Port Enable |
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| option in the appropriate Interface Menu is set to On. If it is set to Off, |
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| set it to On and try again. |
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| C. If using an optional Digital Network Interface Card (DNIC) for Ethernet |
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| or LocalTalk, check the Configuration Sheet to see if the printer is |
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| acknowledging that the DNIC is present. (Refer to DNIC installation |
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| instructions in Appendix C: Installing and Removing Printer Options.) |
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| • If the Configuration Sheet shows the DNIC as “failed,” or does not |
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| show the DNIC as present, power OFF the printer and unplug it. Pull |
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| out the controller board, remove the DNIC, and check that the |
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| connector pins are not bent. If bent, straighten. Reseat the DNIC |
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| securely, put the controller board back in the printer, power ON and |
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| print another Configuration Sheet. If the Configuration Sheet still |
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| shows the DNIC as “failed,” the DNIC has failed. If the Configuration |
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| Sheet still does not show the DNIC as present, then either the DNIC |
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| has failed or the interface between the DNIC and the printer |
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| controller has failed. Contact your dealer or Digital. |
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| • If the Configuration Sheet shows the network card as present, check |
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| if the printer is recognized by the host. (Refer to the Troubleshooting |
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| chapter of the respective DNIC Configuration Guide.) |
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| D. If there is garbled data, check the Configuration Sheet to confirm that |
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| the correct emulation is selected or that the Language Sensing option is |
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| set to On. |
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| Table 6.1 Page 1 of 3 |
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C h a p t e r 6 : T r o u b l e s h o o t i n g ❖