HP LN17ps manual Kug-ch06 Page 4 Thursday, March 6, 1997 448 PM, Problem

kug-ch06 Page 4 Thursday, March 6, 1997 4:48 PM

P r i n t e r O p e r a t i o n P r o b l e m s

Table 6.1 Printer operation problems (continued)

Problem		Action
A printed page does not	1. Make certain that the software application you are using to create your print
look like it should.	job is configured properly. Refer to your software documentation.
	2. Send a file containing PCL or PostScript commands to the printer.
	•	If your page prints as it should, your printer and interface are functioning
		properly.
	•	If your information prints correctly, but doesn’t look right, you may have:
		• An error in your command sequence/operator
		• A missing downloaded font
		• A mismatched printer option against your host formatting
	• Command errors may be identified by looking at your input file or by using
		the Hex Dump feature on the printer. You can determine which fonts are in
		the system by printing a PCL or PS Font List. You can verify your data setup
		by printing a Configuration Sheet and checking your printer setup.
The requested font for	Print a PCL Font List. If fonts print on the Font List, your print job may need
the PCL job does not	correcting.
print.
PostScript commands are	1. Make certain that the software application you are using to create your job is
printed instead of the	configured properly. Refer to your software documentation.
PostScript job.	2. If the Lang. Sensing option in the appropriate Interface Menu is set to On, the
	job sent to the printer might have included an incorrect header and therefore
	not have indicated that a PostScript job was being sent.
	• Set the System Language option in the appropriate Interface Menu to
		PostScript and try sending the job again.
	• Check your software to make sure the PostScript header file is being sent
		to the printer.
A PostScript job does not	Check the spelling of the requested font in your PostScript file. Many times a typo
print in the requested	is the problem. If the font is spelled correctly, print a PS Font List to check if the
font.	font is present. If it is not, download the font and resend the job.
The bottom edge of the	For PCL jobs, set the Page Protection option in the PCL Emulat Menu to the size of
page is cut off, or there	the paper for the job (or to the next larger size).
are white bands.	For PostScript jobs, set the Page Protection option in the PostScript Menu to On.
A PCL job prints, but the	Set the Edge to Edge option in the PCL Emulat Menu to On.
edges are cut off.
		Table 6.1 Page 2 of 3

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