kug-ch06 Page 4 Thursday, March 6, 1997 4:48 PM

P r i n t e r O p e r a t i o n P r o b l e m s

Table 6.1 Printer operation problems (continued)

Problem

 

Action

 

 

A printed page does not

1. Make certain that the software application you are using to create your print

look like it should.

job is configured properly. Refer to your software documentation.

 

2. Send a file containing PCL or PostScript commands to the printer.

 

•

If your page prints as it should, your printer and interface are functioning

 

 

properly.

 

•

If your information prints correctly, but doesn’t look right, you may have:

 

 

• An error in your command sequence/operator

 

 

• A missing downloaded font

 

 

• A mismatched printer option against your host formatting

 

• Command errors may be identified by looking at your input file or by using

 

 

the Hex Dump feature on the printer. You can determine which fonts are in

 

 

the system by printing a PCL or PS Font List. You can verify your data setup

 

 

by printing a Configuration Sheet and checking your printer setup.

 

 

The requested font for

Print a PCL Font List. If fonts print on the Font List, your print job may need

the PCL job does not

correcting.

print.

 

 

 

 

PostScript commands are

1. Make certain that the software application you are using to create your job is

printed instead of the

configured properly. Refer to your software documentation.

PostScript job.

2. If the Lang. Sensing option in the appropriate Interface Menu is set to On, the

 

job sent to the printer might have included an incorrect header and therefore

 

not have indicated that a PostScript job was being sent.

 

• Set the System Language option in the appropriate Interface Menu to

 

 

PostScript and try sending the job again.

 

• Check your software to make sure the PostScript header file is being sent

 

 

to the printer.

 

 

A PostScript job does not

Check the spelling of the requested font in your PostScript file. Many times a typo

print in the requested

is the problem. If the font is spelled correctly, print a PS Font List to check if the

font.

font is present. If it is not, download the font and resend the job.

 

 

The bottom edge of the

For PCL jobs, set the Page Protection option in the PCL Emulat Menu to the size of

page is cut off, or there

the paper for the job (or to the next larger size).

are white bands.

For PostScript jobs, set the Page Protection option in the PostScript Menu to On.

 

 

 

A PCL job prints, but the

Set the Edge to Edge option in the PCL Emulat Menu to On.

edges are cut off.

 

 

 

 

 

 

 

Table 6.1 Page 2 of 3

 

 

 

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