kug-ch06 Page 33 Thursday, March 6, 1997 4:48 PM

P r i n t Q u a l i t y P r o b l e m s

Print Quality Problems

Table 6.5 lists common print quality problems, the possible

cause, and recommended actions.

Table 6.5 Print quality problems

Problem

Possible Cause(s)

Corrective Action(s)

 

 

 

 

 

Light/faint prints

Toner Saver mode.

Turn off Toner Saver.

Overall image is lighter

 

Shake EP cartridge several times.

than normal.

 

 

Toner level low/empty.

Remove EP cartridge, shake it several times,

 

 

 

 

 

 

 

then reinstall.

 

 

 

 

 

 

 

 

Damp paper stock.

Replace paper stock.

 

 

 

 

 

 

 

 

 

 

Blank Prints

If just installed, the EP Cartridge

Remove the tape insert.

Entire printed page is

insert (tape) may still be in place.

 

 

 

blank with no visible

Multiple sheets are being fed from

Remove paper from paper tray and fan it.

print.

the paper tray at the same time.

Ensure that paper is correctly loaded in tray

 

 

 

 

 

 

 

with edges under metal corners.

 

 

 

 

 

 

 

 

 

 

 

 

No printable data received from

Print a Test Print. If the Test Print is normal,

 

 

 

computer.

check the following:

 

 

 

 

• Interface cable between computer and

 

 

 

 

printer

 

 

 

 

• Printer set up and application software

 

 

 

 

If the Test Print is blank, contact your dealer

 

 

 

 

or Digital.

 

 

 

 

 

 

 

 

Defective EP cartridge or low on

Replace EP cartridge.

 

 

 

toner.

 

 

 

 

 

 

 

 

 

 

Table 6.5 Page 1 of 7

 

 

 

 

 

C h a p t e r 6 : T r o u b l e s h o o t i n g ❖ 6-33