3534
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Pulsing/pumping
sound while
extracting espresso
or steaming milk.
• The machine is carrying
out the normal operation
of the 15 bar Italian
pump.
No action required as this is
the normal operation of the
machine.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
Water leaking • Auto purge feature.
Immediately after the
espresso, hot water
and steam functions,
the machine will purge
water into the drip
tray. This ensures the
thermocoil is at the
optimal temperature.
Ensure the drip tray is firmly
pushed in place and emptied
whenever the Empty Me!
indicator is displayed.
• Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
• The silicone seal
surrounding the shower
screen needs to be
replaced to ensure the
portafiler is properly
secured into the
group head.
Refer to “Using the Allen Key”,
page 28.
Machine is On but
ceases to operate
• The safety thermal-cut
out may have activated
due to the pump
overheating.
Turn the machine Off and
allow to cool for about 30-60
minutes.
If problem persists, call Breville
Consumer Support.
PROBLEM POSSIBLE CAUSES WHAT TO DO
No steam • Machine has not reached
operating temperature.
Allow time for the machine
to reach operating
temperature. The STEAM/
HOT WATER light will flash
to indicate the machine is
heating to create steam.
During this time, condensed
water may purge from the
steam wand. This is normal.
When the STEAM/HOT
WATER light stops flashing
the steam wand is ready for
use.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into
place.
• Machine needs to be
decalcified.
Refer to “Decalcifying”,
page 26.
• Steam wand is blocked. Refer to “Cleaning the
Steam Wand”, page 26.
• STEAM/HOT WATER
dial is not in the STEAM
position.
Ensure the STEAM/HOT
WATER dial is completely
rotated to the STEAM
position.
Coffee not hot
enough.
• Cups not pre-heated. Rinse cups under hot water
outlet and place on cup
warming tray.
• Portafilter not pre-heated. Rinse portafilter under hot
water outlet. Dry thoroughly.
• Milk not hot enough
(if making a cappuccino or
latté etc).
Heat milk until base of the
jug becomes hot to touch.
• Water temperature needs to
be adjusted.
Increase the water
temperature. Refer
to “Advanced Water
Temperature”, page 17.
• Machine needs to be
decalcified.
Refer to “Decalcifying”,
page 26.
TROUBLESHOOTING