Breville Troubleshooting K-Cup Coffee Maker Models and Solutions

TROUBLESHooting

POSSIBLE PROBLEM	EASY SOLUTION
Brewer will not switch on	• Plug the Brewer into an independent outlet.
	• Check that the Brewer is plugged in securely.
	• Plug into a different outlet.
	• Reset circuit breaker if necessary.
	• Make sure that the Power Switch has been
	turned on. The Water Tank should be illuminated.
	The ‘BREW’ button, and buttons should
	be illuminated.
Brewer will not brew	• After placing the K-Cup®in the K-Cup®Holder, or the
	My K-Cup®Holder into the Brewing Chamber, ensure
	the Safety Locking Arm is pushed down securely The
	LCD screen should indicate ‘READY TO BREW’. The
	and buttons should illuminate and the 'BREW'
	button should illuminate & flash for up to 60 seconds.
	• If the LCD screen indicates ‘REFILL TANK’, add water
	to the Water Tank or make sure the Water Tank is
	attached correctly to the Brewer (page 18).
	• If the LCD screen indicates ‘REFILL TANK’ even
	after refilling, contact Customer Service on
	1-866-BREVILLE (1-866-273-8455).
	• If the ‘BREW’ button is not pressed in 60 seconds,
	the LCD screen will indicate ‘OPEN HEAD’ and the
	‘BREW’ button will be disabled to prevent accidental
	activation. To re-activate the brew sequence, open the
	Brewing Chamber Head by raising and lowering the
	Safety Locking Arm completely.
	• The Exit Needle may be clogged (refer Cleaning the
	K-Cup®Holder, page 27).
Coffee is too weak	• Reduce the brew size selection for a “stronger” tasting
or watery	cup of coffee (refer to Setting the ‘BREW SIZE’ feature,
	page 24).
	• Try an Extra Bold K-Cup®. They have 30% more
	ground coffee in each K-Cup®portion pack.

NOTE:

There are over 200 varieties of Keurig K-Cups®from 13 gourmet partners. For more information on K-Cups®or K-Cup®ordering, visit www.breville.com.

TROUBLESHooting

POSSIBLE PROBLEM	EASY SOLUTION
Brewer dispenses a	• The Exit Needle may be clogged (refer to Cleaning the
partial cup	K-Cup® Holder, page 27).
	• The Water Tank may have been removed during
	brewing. Replace the Water Tank and perform a
	cleansing brew without a K-Cup® (refer to Brewing
	Hot Water, page 18).
	• If the LCD screen indicates ‘DESCALE’, follow the
	instructions, Descaling your Brewer (page 28)
	• If you have repeated the descale procedure on your
	Brewer two times and the message is still displayed,
	contact Customer Service on 1-866-BREVILLE
	(1-866-273-8455).
The time is not displayed	• The time will not be displayed on the LCD screen
on the LCD screen	unless you have set it. To set the clock, follow the
	instructions, Setting the ‘CLOCK SET’ feature
	(page 21).
	• If power is interrupted to the Brewer, you will need to
	set the clock again.
Brewer shuts off or turns	• Check to make sure that the ‘ON-OFF TIME’ and/
on automatically	or the ‘AUTO OFF’ features have not been set. To
	do this, press the ‘MENU’ button and scroll through
	the programming options. Both the ‘ON-OFF TIME’
	and ‘AUTO OFF’ features should be ‘INACTIVE‘. If
	‘INACTIVE’ is not displayed, follow the instructions,
	Setting the ‘ON-OFF TIME’ feature (page 21) and
	Setting the ‘AUTO OFF’ feature (page 23).
The blue light in the	• The water level is low and a full cup cannot be
water tank is flashing	brewed. Add water to the Water Tank, following the
	instructions, Re-filling the Water Tank (page 18).
The LCD screen	• Repeat the 'Descaling the Brewer' process (page 28).
continues to indicate	• After the 'Descaling the Brewer' process, ensure to
'DESCALE' after
	disconnect the power plug from the wall outlet for at
completing the process.
	least 15 minutes, then re-plug the power plug into the
	wall outlet.

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