14 15
trouble shooting chart
proBlem poSSIBle CAuSeS
Coffee does not run through • Machine is not turned on or plugged in
• Water tank is empty
• Selector Control not in ‘ESPRESSO’ position
• Coffee grind is too fine
• Too much coffee in the filter and/or too firmly tamped (pressed)
• The filter is blocked (see Care and cleaning)
Coffee runs out too quickly • Coffee grind is too coarse
• Not enough coffee in the filter and/or too firmly tamped (pressed)
Coffee runs too slowly • The water tank is empty or low
• Coffee grind is too fine
• Machine is blocked by scale build up (see Care and cleaning)
Brewed coffee runs out • Filter holder is not inserted in the brew head correctly
around the edge of the • There are coffee grounds around the filter rim
filter holder • Too much coffee in the filter
• Coffee has been too firmly tamped (pressed)
the machine is too loud • Water tank is empty
• Water tank is not securely in place
Coffee is too weak or watery • Coffee grind is not fine enough
(use coffee grind suitable for espresso machines)
Coffee is too cold • Machine not pre-heated
• Cups not pre-heated
• Milk not heated enough (if making a cappuccino or latte)
No crema • Coffee is not tamped (pressed) firmly enough
• Coffee grind is too coarse
• Coffee is not fresh
No steam is generated • Machine is not turned on
• Water tank is empty
• Selector Control not in ‘STEAM’ position
• Swivel steam wand is blocked (see Care and cleaning)
milk is not foamy • Not enough steam
after frothing • Milk is not fresh and cold
Coffees to try

ristretto

Meaning restricted, a ristretto is an
extremely short espresso of approximately
15mm, distinguished by its intense flavour
and aftertaste.

long black

A long black is generally served as a double
shot of espresso.

macchiato

Traditionally served short, the macchiato is also
poured as a long black with a dash of milk or a
dollop of foam.

Café latte

Served in a glass, a café latte consists of one-
third espresso, topped with steamed milk and
about 10mm of foam.

espresso

Intense and aromatic, an espresso, or short
black as it’s also known, uses about 7g of
ground coffee. It is served in a small cup or
glass to a level of approximately 35mm.

Cappuccino

A cappuccino is very light and almost luke
warm. It has one-third espresso, one-third milk
and one-third foam. It is traditionally consumed
before noon.
BES230_CAFE MODENA_FA.indd 14-15 10/6/08 3:04:18 PM