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NEC NWA-008869-001 manual Chapter Troubleshooting

Models: NWA-008869-001

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CHAPTER 7 TROUBLESHOOTING

CHAPTER 7

TROUBLESHOOTING

This chapter explains the information that you may find helpful if an unex- pected error occurs.

IF THE LOCAL CONSOLE CANNOT BE USED	158
IF A REMOTE CONSOLE CANNOT BE USED	159
IF COMMUNICATION IS IMPOSSIBLE	160
IF THE IN-SKIN ROUTER DOES NOT START	161
COLLECTING FAULT INFORMATION	164
IF YOU WANT TO ERASE CONFIG	165
IF SELF-DIAGNOSIS DOES NOT TERMINATES NORMALLY	166

– 157 –	NWA-008869-001 Rev.1.0
	atch7001.fm

Page 167

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NEC NWA-008869-001 manual Chapter Troubleshooting

Contents

JUNE In-Skin Router Installation GuideNWA-008869-001 ISSUE NEC CorporationNEC Corporation LIABILITY DISCLAIMERNWA-008869-001 In-Skin Router Installation GuideNEAX IPS NWA-008869-001 In-Skin Router Installation GuideNEAX IPS NWA-008869-001 In-Skin Router Installation GuideNEAX IPS THIS PAGE LEFT BLANK INTENTIONALLY NEAX IPS In-Skin Router Installation GuideTABLE OF CONTENTS TABLE OF CONTENTS TABLE OF CONTENTS INTRODUCTION PURPOSEOUTLINE OF THIS MANUAL OUTLINE OF THIS MANUAL APPENDIX SPECIFICATIONSThis appendix explains specifications related to the In-Skin Router INTRODUCTIONTerminal Name TERMS IN THIS MANUALPBX System Designation Contains the installation procedure for the PBX system REFERENCE MANUALDuring installation, refer also to the manuals below System Manual Installation Procedure ManualNWA-008869-001 Rev.1.0 CHAPTER GENERAL INFORMATIONCHAPTER 1 GENERAL INFORMATION High-speed transfer capability Main Feature of In-Skin RouterBackup Power SYSTEM OUTLINEIPv6 over IPv4 IPv6/IPv4 TunnelingBroadband Service Support Broadband Service SupportNetwork Connection Network ConnectionFUNCTIONAL CARD NAME AND FUNCTIONIn-Skin Router Card Name and Function CARD NAMEDigital Private Line Connection SettingSYSTEM CONDITIONS Ethernet ConnectionNWA-008869-001 Rev.1.0 THIS PAGE LEFT BLANK INTENTIONALLYatch1001.fm NWA-008869-001 Rev.1.0 CHAPTER INSTALLATIONCHAPTER 2 INSTALLATION CHAPTER 2 INSTALLATION PRECAUTIONSStatic Electricity Guard Static Electricity GuardStatic Electricity Guard WHEN MAKING A SWITCH SETTING ON A CIRCUIT CARDWHEN CARRYING A CIRCUIT CARD NWA-008869-001 Rev.1.0 CHAPTER 2 INSTALLATIONPRECAUTIONS DESCRIPTION REQUIRED EQUIPMENTRequired Equipment for In-Skin Router EQUIPMENTREQUIRED EQUIPMENT CHAPTER 2 INSTALLATIONPage INSTALLATION PROCEDUREInstallation Procedure Page PagePage Installation ProcedurePage Page PagePN-CP24-A/PN-CP24-B Switch Settings of MP CardNAME LAMPCOLOR FUNCTIONCHECK SWITCH NAMESWITCH SETTINGFUNCTION SWITCH NAMESWITCH SETTINGFUNCTION SWITCH NAMESWITCH SETTINGSWITCH NAME Battery backup ONJP0 Jumper pin For normal operationLocations of Lamps, Switches, and Connectors PN-CP27-ANAME LAMPCOLOR FUNCTIONFUNCTION SWITCH NAMESWITCH SETTINGFUNCTION SWITCH NAMESWITCH SETTINGSWITCH NAME SW4 Dip SWNot used NOTE3FUNCTION SWITCH NAMESWITCH SETTINGContents Static Sensitive Handling Precautions Required Switch Settings of PN-RTA CardCHAPTER 2 INSTALLATION INSTALLATION PROCEDURELAMP SWITCH NAMESWITCH SETTINGFUNCTION SWITCH NAMESWITCH SETTINGFUNCTION Switch Settings of PZ-M649 CardLAMP COLORFUNCTION SWITCH NAMESWITCH SETTINGDTI7 DTI0DTI1 DTI2FUNCTION Switch Settings of PZ-M650 CardLAMP COLORFUNCTION SWITCH NAMESWITCH SETTINGDTI7 DTI0DTI1 DTI2INSTALLATION PROCEDURE Switch Settings of PN-24DTA-C CardCHAPTER 2 INSTALLATION NAME LAMPCOLOR FUNCTIONFUNCTION SWITCH NAMESWITCH SETTINGFUNCTION SWITCH NAMESWITCH SETTINGSWITCH North America onlyHong Kong/Taiwan SWITCH NAMEFUNCTION SWITCH NAMESWITCH SETTINGContents Static Sensitive Handling Precautions Required Switch Settings of PN-30DTC-C CardCHAPTER 2 INSTALLATION INSTALLATION PROCEDURENAME LAMPCOLOR FUNCTIONFUNCTION SWITCH NAMESWITCH SETTINGFUNCTION SWITCH NAMESWITCH SETTINGFUNCTION SWITCH NAMESWITCH SETTINGFUNCTION Locations of Lamps and Connectors of PZ-M623 CardLAMP COLORMounting PZ-M649 Card/PZ-M650 Card/PZ-M623 Card on PN-RTA Card Mounting PZ-M649 Card/PZ-M650 Card/PZ-M623 CardTaking off Screws PN-RTA Card Mounting Slots Mounting PN-RTA CardFor Backup CPU PIM for Backup CPU SystemCHAPTER 2 INSTALLATION INSTALLATION PROCEDUREINSTALLATION PROCEDURE LAN Cable Connection of PN-RTA CardPN-RTA - IP network Cable Connection CHAPTER 2 INSTALLATIONCable Connection of PZ-M649 Card PZ-M649 - Digital private network T1 Cable Connection Cable Connection of WAN connector on PZ-M649 CardL L L L L L L L L L L L T T T T T T T T T T T T Location of AP Slots and LTC Connectors for PN-24DTA-C DTICHAPTER 2 INSTALLATION INSTALLATION PROCEDUREContinued on next page Example of MDF Cross Connection for PN-24DTA-C DTICHAPTER 2 INSTALLATION INSTALLATION PROCEDUREExample of MDF Cross Connection for PN-24DTA-C DTI CHAPTER 2 INSTALLATIONINSTALLATION PROCEDURE Cable Connection of PZ-M650 Card INSTALLATION PROCEDURE Cable Connection of WAN connector on PZ-M650 CardPZ-M650 - Digital private network E1 Cable Connection CHAPTER 2 INSTALLATIONL L L L L L L L L L L L T T T T T T T T T T T T Location of AP Slots and LTC Connectors for PN-30DTC-C DTICHAPTER 2 INSTALLATION INSTALLATION PROCEDUREContinued on next page Example of MDF Cross Connection for PN-30DTC-C DTICHAPTER 2 INSTALLATION INSTALLATION PROCEDUREExample of MDF Cross Connection for PN-30DTC-C DTI CHAPTER 2 INSTALLATIONINSTALLATION PROCEDURE INSTALLATION PROCEDURE LAN Cable Connection of PZ-M623 CardPZ-M623 - IP network Cable Connection CHAPTER 2 INSTALLATIONINSTALLATION PROCEDURE Connecting Local Console to PN-RTA CardConnecting Local Console to PN-RTA Card CHAPTER 2 INSTALLATIONNWA-008869-001 Rev.1.0 THIS PAGE LEFT BLANK INTENTIONALLYatch2001.fm NWA-008869-001 Rev.1.0 CHAPTER BASICOPERATIONS AND VARIOUS EXPLANATIONSCHAPTER 3 BASICOPERATIONS AND VARIOUS EXPLANATIONS Error message that may be displayed during command entry COMMAND ENTRYCommands Moving the cursor Editing characters on the command lineKEY OPERATIONS AND SCREEN DISPLAYS MEMO Upon a restart, the command history is cleared Calling previously entered commandsGetting assistance in command entry Help functions Entering an abbreviation of a commandDouble quotation marks “ Notes on command entryScreen displays Use of ASCII characters not including control charactersMODES Mode configurationMode Configuration From config mode to operation mode Changing the In-Skin Router between operation and config modesFrom operation mode to config mode From interface or device config mode to global config mode Changing the In-Skin Router between different config modesFrom operation mode to login authentication logout From global config mode to interface or device config modeUser rights LOGIN AND USER RIGHTSRegistering users and setting user rights If you have logged in with the administrator rightChanging passwords Erasing users LoginUse of modes by more than one user Forced logout due to timeoutProgram SETTING DATA AND PROGRAM FILESSetting data and programs Setting dataFlash memory Locations used to store setting data and the programLocations Used to Store Setting Data Operation area DRAM Startup config and running configAt startup by turning ON the power switch Startup sequenceSelf − diagnosis At a restart with the reload commandBoot program Command prompt displayCHAPTER 3 BASICOPERATIONS AND VARIOUS EXPLANATIONS At a restart with the restart commandNWA-008869-001 Rev.1.0 THIS PAGE LEFT BLANK INTENTIONALLYatch3001.fm CHAPTER 4 INITIALIZATION CHAPTER INITIALIZATIONINITIALIZATION PROCEDURE TURNING ON THE POWER REGISTERING USERS AND SETTING PASSWORDS Checking SettingChecking SETTING THE DATE AND TIMESetting Setting and checking SETTING DEVICE NAMESSaving SAVING RUNNING CONFIGRestarting with a command RESTARTING THE IN-SKIN ROUTER WITH A COMMAND AND LOGGING INNWA-008869-001 Rev.1.0 TURNING OFF THE POWER TO TERMINATE THE IN-SKIN ROUTERTURNING OFF THE POWER TO TERMINATE THE IN-SKIN ROUTER CHAPTER 4 INITIALIZATIONSetting the communication direction SETTING UP THE LAN PORTS FOR SUITABLE COMMUNI- CATION MODESSetup method Setting the communication rateif both the rate and direction of the opposite Setting in the In-Skin RouterChecking of the settings Communication rate and direction assumedSetting up the 10BASE-T port Setting line attributes for a T1 Line SETTING UP THE WAN PRIVATE LINE T1Checking the status of interface Saving setting dataSetting line attributes for an E1 Line SETTING UP THE WAN PRIVATE LINE E1Checking the status of interface Saving setting dataRemote Console SETUP FOR A REMOTE CONSOLEand “ROUTING SETUP EXAMPLES IPv6” Page 120 in Chapter Setting the IP address Setting an IP address and validating the interfaceChecking the IP address Checking the settingsValidating the interface Checking that the interface is validated ERS AND SETTING PASSWORDS” Page 94 in this chapterStarting up the telnet server Checking Checking the communication stateStartup Page Saving setting data CHAPTER 5 EXAMPLES OF SETUP ON NETWORKS CHAPTER EXAMPLES OF SETUP ON NETWORKSRouting Setup Examples IPv4 ROUTING SETUP EXAMPLES IPv4Checking Setting a static routeSetting Setting Setting RIP and RIPv2Starting RIP Checking Checking the routing tableRouter config # show ip route Enter IP Routing Table − 3 entry Checking the communication stateRouting Setup Example IPv6 ROUTING SETUP EXAMPLES IPv6Setting Enabling automatic address settingSetting a static route SettingThe following explains an example of setting RIPng Setting RIPngUse the show ipv6 route command to check the settings SettingChecking Starting RIPngChecking the communication state Checking the routing tablePPPoE Setup Example PPPoE SETUP EXAMPLESetting the terminal-side network Setup procedureSetting PPPoE Setting the routeShutting down a PPPoE connection Setting the DNS serverDIGITAL PRIVATE LINE NETWORK EXAMPLE T1 DIGITAL PRIVATE LINE NETWORK EXAMPLE T1Setup procedure Setting the digital private line T1Assigning an IP address to the serial interface and setting PPP T1”. PageSetting the route Setting DTI cardSetting for router B DIGITAL PRIVATE LINE NETWORK EXAMPLE E1 DIGITAL PRIVATE LINE NETWORK EXAMPLE E1Assigning an IP address to the serial interface and setting PPP Setting the digital private line E1E1”. Page Setup procedureCHAPTER 5 EXAMPLES OF SETUP ON NETWORKS Setting for router ASetting for router B NOTE The time slot number of both PN-RTA card side PZ-M650 card and PN-30DTC-C card side have to be the same. Therefore, in the office data programming for Direct Digital Interface, as- sign the same time slot number as PN-RTA card side by using CM07 Y=01 Setting the routeSetting DTI card NWA-008869-001 Rev.1.0 THIS PAGE LEFT BLANK INTENTIONALLYatch5001.fm CHAPTER 6 MANAGEMENT AND MAINTENANCE CHAPTER MANAGEMENT AND MAINTENANCEdress and validating the interface” Page 109 in Chapter TFTP SETUP FOR FILE MANAGEMENTSaving with the write memory command CONFIG MANAGEMENTConfig management with text files Upgrading the Program UPGRADING THE PROGRAMPreparations Upgrading procedureSetting up network boot and saving the settings Downloading the new program file from the TFTP server Deleting the current program fileChecking that the downloaded file is normal Deleting network boot settings and saving the new settingsRestarting the router Types of traps to be sent MANAGEMENT WITH SNMPSetup procedure Community nameSpecifying a trap source interface Setting a community name and an access typeSetting the IP address of the trap destination Starting an SNMP agent Setting the type of trap to be sentChecking the settings Saving the settingsSETTING UP EVENT INFORMATION COLLECTION Stopping the display of event information Setup for displayDisplaying event information on a console Starting the display of event informationRouter config # syslog host 192.168.47.100 Enter Router config # Transferring event information to a syslog serverChanging the telnet port number Permitting only a specific host to gain access with telnetTELNET SECURITY RESTARTING THE IN-SKIN ROUTER DURING OPERATION Restarting by turning the power switch OFF and back ONRestarting with the reload command Restarting procedureOmitted Restarting with the restart commandRestarting procedure CHAPTER 6 MANAGEMENT AND MAINTENANCE3 Setting the Piano key switch SUPER RESETProcedure for performing a super reset 2 Turning OFF the power switchCHAPTER 6 MANAGEMENT AND MAINTENANCE 4 Turning ON the power switch to start the device5 Turning OFF the power switch Turn OFF the power switch PWRSW to stop the In-Skin Router7 Turning ON the power switch to start the device 6 Setting bit 4 of the Piano key switch to OFFCHAPTER 7 TROUBLESHOOTING CHAPTER TROUBLESHOOTINGCheck the following IF THE LOCAL CONSOLE CANNOT BE USED2 The power to the In-Skin Router has been turned ON CHAPTER 7 TROUBLESHOOTINGIF A REMOTE CONSOLE CANNOT BE USED IF A REMOTE CONSOLE CANNOT BE USEDIf no communication is possible IF COMMUNICATION IS IMPOSSIBLEIf communication with a specific network is impossible If communication is sometimes possible and sometimes impossibleIf none of the lamps on the PN-RTA card is lit If the ALARM lamp on the PN-RTA card is litIf the boot monitor mode screen is displayed IF THE IN-SKIN ROUTER DOES NOT STARTRecovery procedure Omitted CHAPTER 7 TROUBLESHOOTINGUse either the LAN1 port or LAN2 port of the PN-RTA card Fault information display COLLECTING FAULT INFORMATIONIf you want to erase all settings of config IF YOU WANT TO ERASE CONFIGIF SELF-DIAGNOSIS DOSE NOT TERMINATES NORMALLY IF SELF-DIAGNOSIS DOES NOT TERMINATES NORMALLYNWA-008869-001 Rev.1.0 APPENDIX SPECIFICATIONSAPPENDIX SPECIFICATIONS SPECIFICATIONS SPECIFICATIONSSPECIFICATIONS NWA-008869-001 Rev.1.0 THIS PAGE LEFT BLANK INTENTIONALLY