MASTER PARTS DISTRIBUTOR LIST
To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.com. To provide warranty service, your dealer will need your name and address, model number, purchase date and serial number, and the nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com. Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original Equip- ment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
Dey Distributing |
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1401 Willow Lake Boulevard |
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Vadnais Heights, MN 55101 |
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Phone: |
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Toll Free: |
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Website: www.deydistributing.com |
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Parts: Heater, Hearth and Grills |
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East Coast Energy Products | Victor Division of F. W. Webb Company |
10 East Route 36 | 200 Locust Street |
West Long Branch, NJ 07764 | Hartford, CT 06114 |
Phone: | Phone: |
Toll Free: | Toll Free: |
Fax: | Fax: |
Website: www.eastcoastenergy.com | Toll Free Fax: |
Parts: Heater, Hearth and Grills | Websites: www.fwwebb.com & www.victormfg.com |
| Parts: Heater, Hearth and Grills |
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HOW TO ORDER REPAIR PARTS
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu- tors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number and Serial Number from the name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the fol- lowing illustration and part list. Be sure to give all this information . . .
Appliance Model Number |
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| Part Description |
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Appliance Serial Number |
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| Part Number |
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Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store. Shipments contingent upon strikes, fires and all causes beyond our control.
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