Brother 565 NO! YES!

TROUBLESHOOTING AND ROUTINE MAINTENA NCE 12 - 3

Open the top cover by lifting the lever on the right side of the top cover.

Pull the jammed printout gently from the paper tray toward the front of your fax

machine. If the printout is jammed, then pull it toward the front of your fax

machine.

Remove the print cartridge and turn the spool to tighten the ribbon.

Install the cartridge. (See Changing the ribbon on page 12-10.)

Close the top cover.

Press down on both sides of the top cover until it clicks.

Put the paper back into the paper tray.

Top Cover

NO!YES!

Printout is jammed.

Contents

Main If you need to call Customer Service Brother numbers Register your product (USA only) Frequently Asked Questions (FAQs) For Customer Service www.registermybrother.com Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Page Brother One Year Limited Warranty and Replacement Service (USA only) BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Safety precautions To use the fax machine safely Caution Choosing a location Caution NO !NO ! NO ! Quick Reference Guide Page Table of Contents Page Page Page 11 12 G S 13 Introduction Fax Test Sheet and Product Registration (USA only) Part names Control panel overview Page About fax machines Custom features Do you have Voice Mail on the phone lin e? Why should there be problems? How can you avoid possible problems? Fax tones and handshake ECM (Error Correction Mode) Connections Connecting an external telephone Connecting an external telephone answering device (TAD) Sequence Page Recording outgoing message (OGM) on an external TAD Special line considerations Roll Over phone lines Two-Line phone system Converting telephone wall outlets Installing fax machine, external two-line TAD and two-line telephone Multi-Line Connections (PBX) If you are Installing the Fax machine to Work with a PBX Custom features on yo ur phone line About paper Handling and using plain paper Paper Page User-friendly programming Menu table Memory Storage On-Screen Programming Navigation keys ON-SCREEN PROGRAMMING 3 - 3 3 - 4 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 5 3 - 6 ON-SCREEN PROGRAMMING Getting started Setting the Date and Time Initial Setup Setting the Station ID Setting the Beeper Volume Setting the Speaker Volume Choosing the Handset Volume (For Volume Amplify) Setting Volume Amplify 4.VOLUME AMPLIFY Setting the Ring Volume Memory Storage Setting Tone and Pulse dialing mode (Canada Only) Setting up your area code (USA only) SETUP RECEIVE 5 - 1 Basic receiving operations Choosing the Receive Mode Setup Receive To select or change your Receive Mode 09/0615:25FAX 1.RING DELAY Setting the Ring Delay FAX ONLY FAX/TEL TAD:ANSWER MACH. MANUAL Setting the F/T Ring Time (FAX/TEL mode only) Easy Receive Printing a reduced incoming fax Setting Paper Size Receiving a fax at the end of a conversation RECEIVE Advanced receiving operations Operation from extension telephones For FAX/TEL mode only Using a cordless external handset Changing the remote codes Printing a fax from the memory Polling Telephone services Distinctive Ring What does your telephone companys Distinctive Ring do? What does Brothers Distinctive Ring do? Do you have Voice Mail? Before you choose the ring pattern to regist er Registering the Distinctive Ring pattern Caller ID Caller ID Log Printing the Caller ID Log Viewing the Caller ID Log PRESS START KEY Returning a call from the Log Registering a Caller ID number NAME: Call Waiting/Caller ID FAX TEL FAX/TEL CHAIN How to dial Setup Send How to fax Automatic transmission Out of memory message Stop/Exit SEND Manual transmission Sending a fax at the end of a conversation Basic sending operations Sending faxes using multiple settings Contrast 3.CONTRAST Fax resolution Multiple Resolution Transmission Manual and automatic fax redial Canceling a job while scanning, dialing and sending the original Canceling a scheduled job Advanced sending operations Electronic Cover Page Cover Page for Next Fax Only Always send Cover Page 1.COVERPG SETUP 1.COMMENT OFF 2.PLEASE CALL 3.URGENT 4.CONFIDENTIAL 5. 6. Page Broadcasting Overseas Mode Call Reservation Print Sample Call Back Message 6.CALL RESERVE 6.CALL RESERVE CALL RESERVE:ON CALL BACK:ON? Delayed Fax Setting up Polled Transmit Memory Transmission Page Storing numbers for easy dialing Storing One-Touch Dial numbers NAME: Quick-Dial numbers and dialing options Redial/Pause 1.ONE-TOUCH DIAL Storing Speed-Dial numbers Changing One-Touch and Speed-Dial numbers Setting up Groups for Broa dcasting Dialing options Manual dialing One-Touch Dialing Speed-Dialing Access codes and credit card numbers Page Fax Forwarding/Paging Programming a Fax Forwarding number Programming your pager numb er Remote Fax Options Setting Fax Storage Backup Print Setting your remote access code 3.REMOTE ACCESS Remote Retrieval Using your remote access code Remote commands Page FAX settings and activity Customizing the Transmission Verification Report Setting the Journal Period Printing reports Printing reports To print a report 1.HELP LIST 2.QUICK-DIAL 3.FAX JOURNAL 4.TRANSMISSION 5.TEL.INDEX 6.USER SETTINGS 7.MEMORY STATUS Using the fax machine as a copier Copy operations Making copies Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge Copy/Reports NO.OF COPIES:01 THEN COPY OR SET ELG/RDC:100%? SELECT & SET Important information Federal Communications Commission (FCC) Declaration of Conformity (USA only) Important Industry Canada Compliance Statement (Canada only) Important safety instructions Trademarks Shipment of the fax machine TROUBLESHOOTING AND ROUTINE MAINTENA NCE 12 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance Printer Jam or Paper Jam Original Jam Paper Jam NO! YES! 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with the fax machine TROUBLESHOOTING AND ROUTINE MAINTENA NCE 12 - 5 How to improve print quality Page Packing and shipping the fax machine Routine maintenance Page Page Page Page G Glossary Page Search/Speed Dial key and then #, two digit code to start the dialing process. S General Copy Specifications Fax Index A B C D G H I J L P Q R S T Page REMOTE RETRIEVAL ACCESS CARD R - 1 Remote Retrieval Access Card C CCESS A ETRIEVAL F Changing Remote Access Code Press C P Page Visit us on the World Wide Web http://www.brother.com