Troubleshooting and Routine Maintenance
55
B
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper and other media onpage 14.)
Make sure the Jam Clear cover is set properly.
Smudged stain at the top center of
the printed page.
Make sure the paper is not too th ick or curled. (See Acce ptable paper and o ther
media onpage 10.)
Printing appears dirty or ink seems
to run.
Make sure you are using the recomm ended types of paper. (See Acceptable
paper and other media onpage 10.) Don't handle the paper u ntil the ink is dry.
Stains appear on the rev erse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page65.)
Make sure you are using the paper support flap. (See Loading paper and other
media onpage 14.)
The machine prints dense lines on
the page.
Check ReverseOrder in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click Se ttings, and uncheck Bi-Directional
Printing.
Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’
printing.
Check that the paper size sett ing in the application an d in the printer driver ar e the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality se ttings in the print er
driver Basic tab. Also, click the Settings tab, and make sure you uncheck Colour
Enhancement.
Set the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User's Guide on the CD-ROM.)
Colour Enhancement is not
working properly.
If the image data is not full colou r in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other media on page 14.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
media onpage 14.)
Printed pages re-feed and cause a
paper jam.
Make sure you pull out the paper support until it clicks and unfold the paper
support flap.
Machine does not print from Paint
Brush.
Try setting the Display setting to ‘256 colours’.
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolution. (See Printing for Windows® or Printing and
Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)
The machine cannot print full pages
of a document.
Out of Memory message occurs.
Reduce the printing resolution. (See Printing for Windows® or Printing and Faxing
for Macintosh® in the Software User's Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Redu ce the graphic
quality or the number of font sizes within your application software.
Printing (continued)Difficulty Suggestions