Brother DCP-135C B

54

B

Troubleshooting B

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.Most problems can be easily resolved by yourself. If you ne ed additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If you are having difficulty with your machine B

Troubleshooting and Routine

Maintenance B

Printing

Difficulty Suggestions

No printout Check the interface cable connection on both the machine and your computer.

Make sure the machine is pluggged in and not turned off.

One or more ink cartri dges are empty. (Se e Replacing the ink cartridges

onpage 62.)

Check to see if the LCD is showing an error message. (See Error messages

onpage 57.)

Check that the correct printer driver has been installed and chosen.

Make sure the machine is online. Click Start and then Printers and Faxes.

Right-click and choose Brother DCP-XXXX(wh ere XXXX is your model name),

and make sure that ‘Use Printer Offline’ is unchecked.

Poor print quality Check the print quality. (See Checking the print quality onpage 67.)

Make sure that the Printer Driver or Paper Type setting in the men u matches the

type of paper you are using. (See Printing for Windows® or Printing and Faxing for

Macintosh® in the Software User's Guide on the CD-ROM. )

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

The expiration date written on the cartridge package has passed.

(Cartridges stay usable for up to two years if kept in their original packaging.)

The ink cartridge was in your machine over six months.

The ink cartridge may not have been stored properly before use.

Try using the recommended type s of paper. (See Acceptable paper and other

media on page10.)

The recommended environment for your machine is between 20° C to 33° C

(68° F to 91° F).

White horizontal lines appear in text

or graphics.

Clean the print head. (See Cleaning the print head onpage 6 6.)

Try using the recommended type s of paper. (See Acceptable paper and other

media on page10.)

The machine prints bla nk pages. Clean the print head. (S ee Cleaning the print head onpage 66.)

Characters and lines are stacked. Check the printing alignment. (See Checking the print alignm ent on page 68.)

Contents

Main If you need to call Customer Serv ice http://www.brother.com/registration/ Compilation and Publication Notice Table of Contents Section I General 1 General Information 2 2 Loading documents and paper 9 Section II Copy Section III Direct Photo Printing 4 Printing photos from a memory card orUSB Flash memory drive 28 6 Software featu res 44 5 Printing photos from a camera 39 Section IV Software Section V Appendixes A Safety and Legal 46 B Troubleshooting and R outine Maintenance 54 C Menu and Features 71 Page Page Page Using the documentation Symbols and conventions used in the documentatio n General Information Accessing the Software Users Guide Viewing Documentation Viewing Documentation (For Windows)1 a b a b c d e How to find Scanning instructions Control panel overview The DCP-135C and DCP-150C have the same control panel keys. 3 24 10 9 Page Warning LED indications Printing Reports How to print a report b c d Loading documents and paper Loading documents Using the scanner glass Document Sizes Supported How to load documents Acceptable paper and other media Recommended media Handling and using media Paper capacity of the output paper tray Brother paper Choosing the right me dia Paper type and size for each operation Paper weight, thickness and capacity Loading paper, envelopes and other media b Loading paper and other media a c e f g h Loading envelopes and post cards a b a b c Removing small printouts from the machine Printable area Page Making copies How to copy Making a single copy b Making multiple copies b c b c d Enlarging or reducing the image copied b c Making N in 1 copies or a poster Important b c f g Adjusting Brightness, Contrast and Colour Brightness b Page Page Page Page PhotoCapture Center Operations Printing from a memory ca rd or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center from your computer Printing photos from a memory card or USB Flash memory drive Memory cards or USB Flash memory drive folder structure Getting started How to print from a memory card or USB Flash memory drive a e b c a b c d e a b c d e PhotoCapture Center print settings Adjusting Brightness, Contrast and Colour Brightness b c d Contrast b c d Colour Enhancement b c d e f Page Scan to a memory card or USB Flash memory drive a b c d e Understanding the Error Messages 5 Printing photos directly from a PictBridge camera PictBridge requirement s Setting your digital camera Printing photos from a camera Printing Images a b c DPOF printing 5 Printing photos directly from a digital camera (without PictBridge) Printing Images a b c Understanding the Error Messages Page Software features a b c a Appendixes A Choosing a location Safety and Legal To use the machine safely Page Page Important safety instructions IMPORTANT - For your safety Legal limitations for copying Trademarks B Troubleshooting If you are having difficulty with your machine Troubleshooting and Routine Maintenance Printing Printing (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center Difficulties Error messages Page Page Printer jam or paper jam a b c d e f g Routine maintenance Replacing the ink cartridg es M a b f g Cleaning the outside of the machine a b c d e a Cleaning the machine printer platen a Cleaning the Paper Pick-up Roller b c d e f Cleaning the print head b c Checking the print quality a b c d e f b c e f g b c d Machine Information Checking the serial number d b c d e i f g C Menu keys On-screen programming Menu table Menu and Features b c d e Menu and Features Menu Table Page Menu and Features 75 Page D General Specification s Print media Copy PhotoCapture Center Page Scanner Printer Interfaces Computer requirements Consumable items E Glossary Index F F E G H Q R S T W For Australia Only: