B TroubleshootingMaintenance and Routine

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If you are having difficulty with your machinePrinting

Difficulty

Suggestions

 

No printout

Check the interface cable or wireless connection on both the machine and your

 

 

computer. (See the Quick Setup Guide.)

 

 

 

 

 

Make sure the machine is plugged in and not turned off.

 

 

 

 

 

Check to see if the LCD is showing an error message. (See Error and Routine

 

 

Maintenance messages on page 64.)

 

 

 

 

 

One or more ink cartridges have reached the end of their life. (See Replacing the

 

 

ink cartridges on page 70.)

B

 

 

 

If the LCD shows Cannot Print and Replace XX Ink (where XX is an

 

abbreviation of the colour), see Replacing the ink cartridges on page 70.

 

 

Check that the correct printer driver has been installed and chosen.

 

 

 

 

 

Make sure the machine is online. Click Start and then Printers and Faxes.

 

 

Choose Brother DCP-XXXX(where XXXX is your model name), and make sure

 

 

that ‘Use Printer Offline’ is unchecked.

 

 

When you choose the Print Odd Pages and Print Even Pages settings, you may

 

 

see a printing error message on your computer, as the machine pauses during the

 

 

printing process. The error message will disappear after the machine re-starts

 

 

printing.

 

 

 

 

 

Printing using the Print Page Setting can take more time than usual, so the

 

 

computer may display a time out error. If the machine's LCD shows Printing,

 

 

your data will be printed after a few moments.

 

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