| Troubleshooting and Routine Maintenance |
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Error Message | Cause | Action |
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Cannot Print | One or more of the ink cartridges | Replace the ink cartridges. (See Replacing |
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Replace XX Ink | have reached the end of their life. |
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| The machine will stop all print |
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| operations. |
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Cover is Open | The scanner cover is not closed | Lift the scanner cover and then close it |
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| completely. | again. |
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Clean Unable XX | The machine has a mechanical | Open the scanner cover and look inside |
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| problem. | the machine for any foreign objects. If the |
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| error message continues, disconnect the |
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| machine from the power source for several |
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| A foreign object such as a clip or |
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| minutes and then reconnect it. |
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| ripped paper is in the machine. |
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Close Ink Cover | The ink cartridge cover is not | Firmly close the ink cartridge cover until it |
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| completely closed. | clicks. |
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Data Remaining | Print data is left in the machine's | Press Stop/Exit. The machine will cancel |
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| memory. | the job and clear it from the memory. Try to |
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| print again. |
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High Temperature | The print head is too warm. | Allow the machine to cool down. |
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Hub is Unusable. | A Hub or USB Flash memory | A Hub or USB Flash memory drive with a |
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| drive with a Hub has been | Hub are not supported. Unplug the device |
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| connected to the USB direct | from the USB direct interface. |
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| interface. |
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Init Unable XX | The machine has a mechanical | Open the scanner cover and look inside |
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| problem. | the machine for any foreign objects. If the |
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| error message continues, disconnect the |
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| machine from the power source for several |
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| A foreign object such as a clip or |
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| minutes and then reconnect it. |
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| ripped paper is in the machine. |
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Ink Low Black | One or more of the ink cartridges | Order a new ink cartridge. You can |
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Ink Low Yellow | are running out of ink. | continue printing until the LCD shows |
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| Cannot Print. |
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Ink Low Cyan |
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Ink Low Magenta |
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Low Temperature | The print head is too cold. | Allow the machine to warm up. |
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Media Error | The memory card is either | Put the card firmly into the slot again to |
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| corrupted, incorrectly formatted, | make sure it is in the correct position. If the |
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| or there is a problem with the | error remains, check the media drive (slot) |
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| memory card. | of the machine by putting in another media |
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| card that you know is working. |
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Media is Full. | The memory card or USB Flash | Your machine can only save to your |
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| memory drive you are using | memory card or USB Flash memory drive |
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| already contains 999 files. | if it contains less than 999 files. Try |
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| deleting unused files to free some space |
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| and try again. |
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No Cartridge | An ink cartridge is not installed | Take out the new ink cartridge and |
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| correctly. |
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| 65 |
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