Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

Difficulty

Suggestions

 

The printouts are wrinkled.

In the printer driver Advanced tab, click Colour Settings, and uncheck

 

 

Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh.

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’

Check that the paper size setting in the application and in the printer driver are the

 

printing.

same.

 

 

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

 

processing, sending and printing time. Try the other quality settings in the printer

 

 

driver Basic tab. Also, click Colour Settings, and make sure you uncheck Colour

 

 

Enhancement.

 

 

Turn off the borderless feature. Borderless printing is slower than normal printing.

 

 

(See Printing for Windows® or Printing and Faxing for Macintosh in the Software

 

 

User’s Guide on the CD-ROM.)

 

 

 

 

Colour Enhancement is not

If the image data is not full colour in your application (such as 256 colour), Colour

 

working correctly.

Enhancement will not work. Use at least 24 bit colour data with the Colour

 

 

Enhancement feature.

 

 

 

 

Photo paper does not feed

When you print on Brother photo paper, make sure you always load one additional

 

properly.

sheet of photo paper first before loading the paper you want to print on.

 

 

 

 

 

Clean the paper pick-up roller. (See Cleaning the paper pick-up rollers

 

 

on page 75.)

 

 

 

 

Machine feeds multiple pages.

Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

 

 

other print media on page 8.)

 

 

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

 

one time.

B

 

 

There is a paper jam.

See Printer jam or paper jam on page 68. Make sure the paper length guide is

 

 

adjusted to the paper size. Do not extend the paper tray when you load A5 or

 

 

smaller size paper.

 

 

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

 

neatly.

print media on page 8.)

 

 

 

 

Machine does not print from

Try to reduce the print resolution. (See Printing for Windows® or Printing and

 

Adobe® Illustrator®.

Faxing for Macintosh in the Software User’s Guide on the CD-ROM.)

 

Copying Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

Vertical streaks appear on copies.

If you see vertical streaks on copies, clean the scanner. (See Cleaning the

 

 

scanner glass on page 74.)

 

 

 

 

Fit to Page does not work properly.

Make sure your source document is not skewed. Reposition the document and try

 

 

again.

 

 

 

 

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