If you are having difficulty with your machine
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made from within that country.
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Copy difficultiesDifficulties | Suggestions |
Vertical black line appears in | Black vertical lines on copies are typically caused by dirt or correction fluid on the |
copies. | glass strip, or the corona wire is dirty. (See Cleaning the scanner glass in |
| Appendix A of the Advanced User's Guide and Cleaning the corona wire |
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Copies are blank. | Make sure you are loading the document properly. (See Using the automatic |
| document feeder (ADF) (For |
| |
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Difficulties | Suggestions |
Poor print quality | |
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