| Troubleshooting |
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Printing difficulties (continued) |
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Difficulties | Suggestions |
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No printout. | Check that the machine is plugged in and the power switch is turned on. |
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| Check that the toner cartridge and drum unit are installed properly. (See |
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| Check the interface cable connection on both the machine and your computer. |
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| (See the Quick Setup Guide.) |
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| Check that the correct printer driver has been installed and chosen. |
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| Check to see if the LCD is showing an error message. (See Error and |
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| Check that the machine is online: |
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| (Windows® 7 and Windows Server® 2008 R2) Click the Start button and |
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| Devices and Printers. |
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| that Use Printer Offline is unchecked. |
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| (Windows Vista®) Click the Start button, Control Panel, Hardware and |
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| Sound, and then Printers. |
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| sure that Use Printer Offline is unchecked. |
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| (Windows® XP and Windows Server® 2003/2008) Click the Start button and |
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| choose Printers and Faxes. |
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| sure that Use Printer Offline is unchecked. |
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| (Windows® 2000) Click the Start button and choose Settings and then |
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| Printers. | B |
| Printer Offline is unchecked. | |
The machine prints unexpectedly | Press Job Cancel to cancel print jobs. |
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or it prints garbage. | Check the settings in your application to make sure it is set up to work with |
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| your machine. |
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| Pull out the paper tray and wait until the machine stops printing. Then turn off |
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| the machine’s power switch and disconnect from the power for several |
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| minutes. |
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The machine prints the first couple | Check the settings in your application to make sure that it is set up to work with |
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of pages correctly, then some | your machine. |
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pages have text missing. | Your computer is not recognizing the machine’s input buffer’s full signal. Make |
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| sure that you connected the interface cable correctly. (See the Quick Setup |
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| Guide.) |
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The headers or footers appear | There is an unprintable area on the top and bottom of the page. Adjust the top and |
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when the document displays on the | bottom margins in your document to allow for this. (See Unscannable and |
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screen but they do not show up | unprintable areas on page 14.) |
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when it is printed. |
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The machine does not print on both | Check the paper size setting in the printer driver. You need to choose Letter, Legal |
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sides of the paper even though the | or Folio [16 to 28 lb (60 to 105 g/m2)]. |
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printer driver setting is Duplex. |
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The machine is not printing or has | Press Job Cancel. |
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stopped printing. | As the machine cancels the job and clears it from the memory it may produce an |
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| incomplete printout. |
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