Troubleshooting

Difficulty

Cause

Suggestions

 

Colors in the scanned

The settings are not appropriate for the

Adjust the scanning settings.

 

image are dark.

type of document being scanned.

For Windows®: see Image settings on page 26.

 

 

 

For Macintosh: see Image settings on page 34.

 

 

 

 

 

 

Calibration needs to be performed.

Perform the calibration.

 

 

 

• To perform the calibration using the control pan-

 

 

 

el, see Calibration using the control panel on

 

 

 

page 53.

 

 

 

• For Windows®: to perform the calibration using

 

 

 

software, see Calibration using software (for

 

 

 

Windows®) on page 54.

 

 

 

• For Macintosh: to perform the calibration using

 

 

 

software, see Calibration using software (for

 

 

 

Macintosh) on page 57.

 

 

 

 

 

OCR feature does not

The scanner resolution is too low.

Increase the scanner resolution.

 

work.

 

For Windows®: use PaperPort™ 12SE to increase

 

 

 

the resolution.

 

 

 

For Macintosh: use Presto! PageManager 9 to in-

 

 

 

crease the resolution.

 

 

(Windows® users)

Make sure you have installed Nuance PaperPort™

 

 

Nuance PaperPort™ 12SE has not

12SE from the supplied DVD-ROM.

 

 

 

 

 

been installed on your computer.

 

 

 

 

 

 

 

(Macintosh users)

Make sure you have installed Presto! PageMan-

 

 

Presto! PageManager has not been in-

ager from the supplied DVD-ROM.

11

 

stalled on your computer.

 

The scanned image is

The scanner’s Document Guide are not

Adjust the Document Guide to fit the width of the

 

skewed (slanted).

adjusted to fit the width of the docu-

document.

 

 

ment.

 

 

 

 

 

 

Bleed-through is seen

Your document is too thin.

Check that your document is acceptable (see Doc-

 

in the scanned image.

 

ument Specifications on page 10).

 

 

 

 

 

 

The contrast setting is improper.

Increase the contrast level.

 

 

 

For Windows®: see Image settings on page 26.

 

 

 

For Macintosh: see Image settings on page 34.

 

 

 

 

 

When I want to scan in

You can change only part of the set-

For more information about the settings, see step 4

 

SD mode, is it possible

tings.

of Scanning in SD mode on page 16.

 

to change the paper

 

 

 

size, the image quality,

 

 

 

etc. on my scanner?

 

 

 

 

 

 

 

65