Troubleshooting
Error message | Cause | Action |
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Calibration failed. Please reboot the | The calibration failed for some rea- | Press and hold the Power button |
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| son. For example, the Calibration | to turn off the scanner, and press |
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| Sheet is not inserted in the correct di- | the Power button to turn on it. |
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| rection. | Then, perform the calibration |
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| again. |
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| Insert the Calibration Sheet in the |
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| correct direction. |
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| • To perform the calibration using |
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| the control panel, see Calibration |
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| • For Windows®: to perform the cal- |
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| ibration using software, see Cali- |
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| • For Macintosh: to perform the cal- |
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| ibration using software, see Cali- |
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Error Codes |
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Error Code | Items Description |
| Root cause / Code Purpose | How to restore |
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E03 | Card full or Card Read / |
| The SD card is full, protected, or cor- | Check the SD card’s protective |
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| Write error |
| rupt; scanned images cannot be | switch, reinsert the SD card, or insert |
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| saved to the SD card. | a new SD card. | 11 |
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E04 | Paper Jam |
| Scan exceeds the maximum length, | Open the top cover and remove the | |
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| and cannot successfully eject the | document, then close the cover and |
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| scanned document. | try to scan again. |
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E05 | Missing Scan Data |
| Scanner does not detect a document | Make sure the document is properly |
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| in the document feeder slot. | inserted. |
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E06 | Cover Open |
| The scanner’s top cover is open, or | Close the scanner’s top cover. |
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| the top cover sensor has failed. |
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E19 | Calibration Fail |
| The scanner’s internal check failed | Recalibrate the scanner. |
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| because of a calibration data error. | • To perform the calibration using |
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| the control panel, see Calibration |
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| • For Windows®: to perform the cal- |
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