Troubleshooting
Other difficulties
Difficulty | Cause | Suggestions |
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I do not have or lost | Causes may vary. | The special glossy calibration sheet that came with |
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the Calibration Sheet. |
| your scanner will give you the best calibration re- |
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| sults. To order a new Calibration Sheet, go to Broth- |
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| er Mall at http://www.brothermall.com. |
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I want use a USB hub. | Causes may vary. | Use your scanner without connecting to a USB hub. |
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| A USB hub may not be able to supply enough pow- |
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| er to the scanner. |
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I cannot charge my | The scanner is on while you are trying | Turn the scanner off when you charge it. |
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scanner. | to charge it. |
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| The | Make sure the |
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| rectly. | rect direction (see the Quick Setup Guide). |
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My scanner cannot be | • The battery is empty. | Do one of the following: |
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turned on or is turned | • The battery is low. | • Slide the scanner’s |
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off immediately. | • The scanner’s | the scanner. |
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| • Connect the Micro USB Cable to your scanner |
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| and your computer to use the scanner. If you |
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| cannot turn on the scanner when you press the |
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| Power button, wait for two minutes, and then |
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| press the Power button again. |
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| • Turn off the scanner and connect the Micro USB |
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| Cable to your scanner and your computer until |
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| the battery is charged fully. And then use the |
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| scanner. |
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| 11 | |
When I set the | The battery is low. | Connect the Micro USB Cable to your scanner and | ||
switch to ON, the WiFi |
| your computer to charge the battery. |
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indicator does not turn |
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The | Install the battery, and then charge it. |
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on. |
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I lost the | Causes may vary. | Contact Brother Mall at |
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or I cannot charge the |
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battery. |
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My computer cannot | The Micro USB Cable is not connected | Connect the Micro USB Cable to your scanner and |
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access the SD card via | to your computer. | your computer. |
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the Micro USB Cable. |
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Your scanner is in TWAIN mode. | Press the Start / OK button, and then display SD on |
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| the LCD to change to Mass Storage mode (SD |
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| mode). |
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| The | Slide the |
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| A document is being scanned. | When the scanning is finished, wait for the SD |
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| card’s folder to be displayed on your computer |
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| screen. |
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