Troubleshooting

Other difficulties

Difficulty

Cause

Suggestions

 

 

I do not have or lost

Causes may vary.

The special glossy calibration sheet that came with

 

 

the Calibration Sheet.

 

your scanner will give you the best calibration re-

 

 

 

 

sults. To order a new Calibration Sheet, go to Broth-

 

 

 

 

er Mall at http://www.brothermall.com.

 

 

 

 

 

 

 

I want use a USB hub.

Causes may vary.

Use your scanner without connecting to a USB hub.

 

 

 

 

A USB hub may not be able to supply enough pow-

 

 

 

 

er to the scanner.

 

 

 

 

 

 

 

I cannot charge my

The scanner is on while you are trying

Turn the scanner off when you charge it.

 

 

scanner.

to charge it.

 

 

 

 

The Li-ion battery is not installed cor-

Make sure the Li-ion battery is installed in the cor-

 

 

 

rectly.

rect direction (see the Quick Setup Guide).

 

 

 

 

 

 

 

My scanner cannot be

• The battery is empty.

Do one of the following:

 

 

turned on or is turned

• The battery is low.

• Slide the scanner’s Wi-Fi®switch to OFF to use

 

 

off immediately.

• The scanner’s Wi-Fi®switch is ON.

the scanner.

 

 

 

 

 

 

 

• Connect the Micro USB Cable to your scanner

 

 

 

 

and your computer to use the scanner. If you

 

 

 

 

cannot turn on the scanner when you press the

 

 

 

 

Power button, wait for two minutes, and then

 

 

 

 

press the Power button again.

 

 

 

 

• Turn off the scanner and connect the Micro USB

 

 

 

 

Cable to your scanner and your computer until

 

 

 

 

the battery is charged fully. And then use the

 

 

 

 

scanner.

 

 

 

 

 

11

When I set the Wi-Fi®

The battery is low.

Connect the Micro USB Cable to your scanner and

switch to ON, the WiFi

 

your computer to charge the battery.

 

 

indicator does not turn

 

 

 

 

The Li-ion battery is not installed.

Install the battery, and then charge it.

 

 

on.

 

 

 

 

I lost the Li-ion battery

Causes may vary.

Contact Brother Mall at

 

 

or I cannot charge the

 

http://www.brothermall.com.

 

 

battery.

 

 

 

 

 

 

 

 

 

My computer cannot

The Micro USB Cable is not connected

Connect the Micro USB Cable to your scanner and

 

 

access the SD card via

to your computer.

your computer.

 

 

the Micro USB Cable.

 

 

 

 

Your scanner is in TWAIN mode.

Press the Start / OK button, and then display SD on

 

 

 

 

 

 

 

the LCD to change to Mass Storage mode (SD

 

 

 

 

mode).

 

 

 

The Wi-Fi®switch is set to ON.

Slide the Wi-Fi®switch to OFF.

 

 

 

A document is being scanned.

When the scanning is finished, wait for the SD

 

 

 

 

card’s folder to be displayed on your computer

 

 

 

 

screen.

 

 

 

 

 

 

 

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