Brother FAX-1355 - page 91

Troubleshooting and Routine Maintenance

81

Document Jam The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See Using the ADF on page 7.

See Document jam on page 83.

The panel cover is open. Close the panel cover and press Stop/Exit.

High Temperature

The print head is too warm. Allow the machine to cool down.

Init Unable XX

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the Upper Jam Clear Cover and remove

any foreign objects inside the machine.

(FAX-1355 and FAX-1360) If the error message

continues, see Transferring your faxes or Fax

Journal report on page 82 before disconnecting

the machine so you will not lose any important

messages. Then, disconnect the machine from

the power for several minutes and then

reconnect it.

(FAX-1460 and FAX-1560) Disconnect the

machine from the power for several minutes,

then reconnect it. (The machine can be turned

off for up to 24 hours without losing faxes stored

in the memory.)

Ink Empty Black

The ink cartridge is empty. The

machine will stop all print

operations. While memory is

available, faxes will be stored in the

memory.

Replace the ink cartridge. (See Replacing the

ink cartridge on page 86.)

Low Temperature

The print head is too cold. Allow the machine to warm up.

Near Empty Black

The ink cartridge is running out of

ink.

Order a new ink cartridge.

No Caller ID There is no incoming call history.

You have not received any calls,

you have not activated the Caller ID

feature on your machine, or you

have not subscribed to the Caller ID

service from your telephone

company.

If you want to use the Caller ID feature call your

telephone company. (See Caller ID (For U.K.

and Ireland only) on page 36.)

No Cartridge An ink cartridge is not installed

properly.

Take out the ink cartridge and put it in again

seating it properly. (See Replacing the ink

cartridge on page 86.)

No Paper Fed The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

Refill the paper in the paper tray, and then

press Start.

Remove the paper and load it again and then

press Start.

The paper is jammed in the

machine.

See Printer jam or paper jam on page 84.

Error Message Cause Action

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Approval Information and Compilation and Publication Notice APPROVAL INFORMATION Compilation and Publication Notice Page Table of Contents Section I General 1 General Information 2 2 Loading documents and paper 7 3 General setup 13 Section II Fax 5 Sending a fax 22 6 Receiving a Fax 28 7 Telephone and External devices 34 8 Dialling and storing numbers 43 9 Digital TAD (FAX-1460 and FAX-1560) 47 10 Remote fax options 51 11 Printing Reports 57 12 Polling 59 Section III Copy 13 Making copies 64 Section IV Appendixes A Safety and Legal 70 B Troubleshooting and Routine Maintenance 77 Page Section I Genera l Using the documen tation Symbols and conventions used in the do cu menta tio n Genera l I nform ation Control panel ove r view Page Page Page Loading do cuments Usin g the ADF Recommended environment Document Size s Support e d Load in g docu men ts an d pa per Sca nnin g ar ea Handling and using plain pa per Brother paper Choo sing th e righ t me dia Paper type a nd size for each ope rat ion Paper weight , thicknes s and capacity Loading pape r How t o load pape r a b c f g h i Print able Are a 3 Power Save mo de Putting your machine in Po wer Save mode a Ge neral s etup FAX-1355 and FAX-1360 Mode T imer a b 30 Secs, 1 Min, 2 Mins, 5 Mins or Off. Press OK. FAX-1460 and FAX-1560 3 Paper settin gs Paper S ize a b Volume Sett ings Ring Volume Automatic Daylight Savings Time a b LCD display LCD Contrast a b Security featur es 4 TX Lock (FAX-1355 and FAX-136 0) Setting and changing the TX Lo ck pa sswo rd f Memory Security (FAX-1460 and FAX-15 60) 4 Setting and changing the Memor y Secu rity pa ssword Set ti ng a pass wor d fo r th e fir st tim e b c f Changing your Memory Security password b c d e Turning Memory Security on/o ff b c d Turning Memor y Security of f b Page Section II Fax S endi ng a fa x Entering Fa x mode Faxi ng fr om t he ADF b c Ca nc elli ng a fa x in pr og ress Additional sending operations Ch an gi ng F ax Res ol ut i on To change the fax resolution for the next f ax c To change t he default fax re solut ion b c Du al acces s 5 b c Sending in real time for the next fax only c d e b c Checking and cancelling wait ing jo bs f a b a b c e Ou t of Me mor y mess a ge Rece ive mode s Receivin g a Fax Manual To select or change your Receive Mode a b Fax Only 12/10 11:53 Fax12/10 11:53 Fax Fax/Tel Manual Using rece ive modes Fax o nl y Fax/ T el Manu al TAD (TAD:Msg Mgr) (FA X-1 46 0 a nd F AX -1 560) Recei ve mode setti ngs Ring De lay a b c F/T Ring Time (Fa x/T el m ode on ly) Additional receiving operations Printing a reduced incoming fa x b c Re cei ving fax es into mem o ry b c Receiving a fax at the end of a co nver sa tion c a b Telepho ne a nd Ex t e rnal d evices Voice O perati ons Making a telephone call (N ot for FA X-13 55) c a a b Fax/ Tel mode Fax/Tel mode in Power Save con dition Tel ephone se rvice s Caller ID (For U.K. an d Ireland only) Sett ing th e Cal ler ID to ON Viewing Ca ller I D List b b d Sett ing th e Ph one Line Type a b PBX and TRANSFER BT Ca ll Sign (F or U.K. o nly) To enable the machine to work with BT Call Sign (With your external phone only) a Connecting an external TAD (telephone answering device) Conne ctions a b c Recording an outgoing message (OGM) on an exte rn al TA D a b Mul ti- line c on nect io ns (P BX) External and extension phon es Connecting an external or e xtens io n t el ep hone Operation from extension te leph ones If you answer a call and no one is on the line: Using extension telephones (For U.K. on ly) Using a cordless external telephone (N ot for FA X-15 60) Usin g re mote c odes Fa x rece ive co de Telephone a nswer code a c d 8 How to Dial Dial ling and stor ing nu mb ers Search Fax R edial Storing num bers Stori n g a paus e 8 Storing One-Touch Dial num bers a b c St ori ng S peed -Dia l numb ers a b c Changing One-Touch and Sp eed- Dial nu mbe rs a b Setting up Groups for br oadc as ting a b c d e Digital TAD (FAX-1460 an d F AX-1560 ) Listening to your OGM b c b Managing your messa ges Mess ag e Indic ator Pla ying vo ice mes sages a 9 b c Er asin g i nc omin g m ess ages To e ras e voi ce me ssag es in div id ua ll y a b To erase all of y our messages a b Additional TAD opera tions Setting maximum time for inco min g me ssag es a b Set ting toll saver Remote fax op tions Fax Forwarding b c d Changing Remote Fax Options Turning off Remote Fax Opt ions b Remote Retrieval Setting a Remote Access Code a b c d e Page Remote fax comman ds Page Pri nting R epo rts 11 Fax reports Transmission Verification Report a b Reports How t o pr int a r eport a b Polli ng Polling rece ive Setup for delayed polling rece ive b c d e Sequ en tial p ollin g b c e 12 Polled trans mit Se tup fo r po lle d tra nsm it h g c Page Page How to c opy Ente ring C opy mo de Ma ki ng a sin g le co py Maki ng mu ltip le co p ies M aki n g co pi es 13 Copy options Changing copy speed and qu alit y c e a b Enlarging or reducing the im age c opie d c d Page Page Section IV Appendix es A Choosing a location Sa fety and Le gal To use the ma chine sa fely Page Page Imp orta n t s afety in st ruct ion s IMP OR TAN T - F or yo ur sa fety Important - Wiring information ( for UK onl y) Warning - This m achine must be eart hed EU D ire ct ive 20 02/ 96/ EC an d E N50 419 Tr adema rks European Union Only B Troubleshoo ting I f you ar e havin g di fficulty with you r m achin e Troubleshooting and Routine Main tena nce Printing Copies and Received Faxes Printing Received Faxes Phone Line or Connections Receiving Faxes Printing Copies and Received Faxes (Continued) Troubleshooting and Routine Maintenance Sending Faxes Handling Incoming Calls Menu Setting Difficulty Error messages Copying Difficulty Page Transferring your faxes or Fa x Jour n al re po r t Page Page c d e f g Routine ma inte nanc e Repla cing the ink car tridg e a b c d e f g Cleaning the outside of the mach ine a b c d e a Cleaning the machine printer plat en a Cleaning the paper pick-up rolle r f a b c d e b Ch eckin g the pr int q u ality c e f h Ch ec king th e p rint a lig nm ent g b c Machine Information Ch ecki ng th e ser ia l num ber a b Packing and shipping the mach ine d e i f g C Menu and Fea ture s On-screen programming Menu t ab l e a b c Me nu k eys b c d e Menu Ta ble Page Page Page Page Page Entering Tex t Put t ing s pac es Making corre ctions Repeating lette rs Sp ec ial char ac ters and sy mbo ls D Gen eral Specifications Page Print media Fax Digita l TAD (FAX -1460 and FAX-156 0) Digital Cordle ss Handse t (FAX-1560) Cordle ss hands et (BCL-D2 0) Ba tte ry Copy Consumable item s E Glos sary Page Page Index F A B C D G H I J L P Q R S T V