Brother FAX-817, FAX-827, FAX-837MC 13 - 2

13 - 2 Troubleshooting and routine maintenance

NOT REGISTERED You tried to access a

One-Touch or Speed-Dial

number that is not

programmed.

Set up the One-Touch or

Speed-Dial number.

(See Storing One-Touch

Dial numbers/Storing Junk

Fax/Call numbers on page

7-1 and Storing Speed-Dial

numbers/Storing Junk

Fax/Call numbers, page

7-2.)

OUT OF MEMORY

CLEAR MEMORY

The data is too large for

the fax machine’s

memory.

(Fax sending or copy

operation in process)

Press Stop/Exit and wait

until the other operations in

progress finish and then try

again.

—OR—

Clear the faxes and

schedule jobs in the

memory. To gain extra

memory, you can turn off

Fax Storage. (See Setting

Fax Storage on page 8-2.)

—OR—

Print the faxes that are in the

memory. (See Printing a fax

from the memory

(FAX-817/827) on page

5-8.) (See Printing a Fax

Message on page 9-5.)

PAPER JAM

PLS OPEN COVER

REMOVE JAM

The paper is jammed in

the fax machine. (See Document Jam or

Paper Jam on page 13-4.)

PHONE LINE BUSY The number you dialled

does not answer or is

busy.

Verify the number and try

again.

POLLING FAILED You tried to poll a fax

machine that is not in

Polled Waiting mode.

Check the other fax

machine’s polling setup.

PRINTHEAD

OVERHEATED

WAIT TO COOL

The print head has

overheated. Wait 30 minutes for it to cool

or wait until the message

disappears automatically.

RECEIVE FAILED Poor phone line quality

caused a communication

error.

If the problem continues, call

the telephone company and

ask them to check your

phone line.

RIBBON EMPTY

RESET OR REPLACE

Your fax machine is out of

ribbon or the print cartridge

is not properly installed.

Install the print cartridge

again or change the ribbon.

(See Changing the ribbon on

page 13-9.)

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

Contents

Main Page i APPROVAL INFORMATION Compilation and Publication Notice ii Safety precautions To use the fax machine safely iii Choosing a location IMPORTANT SAFETY INSTRUCTION Page Page Page Table of Contents vii 1 2 3 6 ix 7 8 9 x 10 11 G 12 13 Page 1 - 1 Using this Guide Finding information Symbols used in this Guide 1 Part names Front view Back view 1 - 3 FAX-817/827 control panel overview Page 1 - 5 FAX-837MC control panel overview Page 1 - 7 Fax tones and handshake ECM (Error Correction Mode) Connections Connecting an external telephone Connecting an external telephone answering device (TAD) Sequence 1 - 9 Connections Recording outgoing message (OGM) on an external TAD Multi-Line connections (PABX) If you are installing the fax machine to work with a PABX 2 - 1 About paper Paper specifications for the paper tray 2 How to load paper To load paper 3 - 1 User-friendly programming Menu table Memory Storage (FAX-837MC only) 3 Navigation keys 3 - 3 Page 3 - 5 Page 3 - 7 4 4 - 2 Setting the Station ID Entering text Inserting spaces Making corrections Repeating letters Special characters and symbols 4 - 4 Setting the Beeper Volume Setting the Speaker Volume Setting the Ring Volume Setting PABX (Australia and New Zealand only) PABX and TRANSFER Setting Tone or Pulse dialling mode (Not available for New Zealand) Page Basic receiving operations Choosing the Receive Mode 5 5 - 2 To select or change your Receive Mode Setting the Ring Delay Setting the F/T Ring Time (FAX/TEL mode only) Recording the Fax/Tel Outgoing Announcement (FAX/TEL OGM) (FAX-837MC only) 5 - 4 Fax Detect Printing a reduced incoming fax (Auto Reduction) Reception into memory Receiving a fax at the end of a conversation 5 - 6 Advanced receiving operations Operation from extension telephones For FAX/TEL mode only Remote Call Transfer To transfer a telephone call to the fax machine Changing the remote codes Page Page Telephone Services How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machines Memory 5 - 12 Selecting a Caller ID from the Memory for Call Reply To Activate Certain Network Services When Using Call Reply Clearing the Caller ID Stored in Memory Printing Caller ID List Do you have Voice Mail? 5 - 14 Telephone Service for Australia (T el str a Distinctive Ringi ng (Telstra What is the Advantage of using Telstra Duet How does Telst ra Set the Distinctive Ringing to ON 5 - 16 Telephone Service for New Zealand FaxAbility How Will the Fax Machine Treat All Other Numbers? What is the Advantage of Using the FaxAbility Function? How Does FaxAbility Work? How to Turn FaxAbility OFF or ON 5 - 18 Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Setting the Distinctive Ringing How to dial Manual dialling 6 6 - 2 Fax Redial How to fax Automatic transmission Manual transmission Sending a fax at the end of a conversation Basic sending operations Sending faxes using multiple settings 6 - 4 Contrast Fax resolution Multiple Resolution Transmission Cancelling a fax in progress Cancelling a scheduled job 6 - 6 Advanced sending operations Composing the electronic Cover Page (FAX-827/837MC only) Composing your own comments Page Page Page Page Setting up Polled Transmit (Standard) Setup for Polling Transmit with Secure Code 6 - 12 Secure Polling Memory Transmission Out of Memory message Interrupting Delayed Fax and Polled Transmit jobs TX Lock System Page Storing numbers for easy dialling Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers 7 options 7 - 2 Storing Speed-Dial numbers/Storing Junk Fax/Call numbers Changing One-Touch and Speed-Dial numbers 7 - 4 Setting up Groups for Broadcasting Dialling options Manual dialling On Hook dialling 7 - 6 One-Touch dialling Speed-Dialling Search Pause Mute Answering Calls with the Speaker Phone Page Fax Forwarding Setting up Fax Forwarding 8 (FAX-817/827 only) 8 - 2 Setting Fax Storage Turning off Remote Fax Options Setting your remote access code Page 8 - 4 Remote commands Page 9 - 1 Message Centre Mode Setting Up Message Centre Setting up voice store 9 Page Page Activating Message Centre Mode Message Indicator What Happens When the Memory Is Full? 9 - 5 Playing Voice Messages Printing a Fax Message Backup Printing Option Page 9 - 7 Setting the Toll Saver ICM Recording Monitor Recording a Conversation Page 9 - 9 Remote commands Page Page FAX settings and activity Customizing the Transmission Verification Report Setting the Journal Period 10 10 - 2 Printing reports How to print a report Using the fax machine as a copier Copy operations 11 11 - 2 Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge Legal limitations 12 15 16 17 Important Information for New Zealand Important Safety Instructions Page Page Page Page 12 - 7 For Your Safety Disconnect device Trademarks Shipment of the fax machine Troubleshooting Error messages 13 maintenance 13 - 2 Page Page Page 13 - 6 If you are having difficulty with the fax machine Page Page Page 13 - 10 Page G G - 1 Page G - 3 General Copy S S - 2 Fax Page I I - 1 The items in all upper case represent LCD messages. A B C G H I J L I - 3 S T U V Accessory List (For FAX-837MC) M Using Remote Access Code Exit Remote Operation A - 2 Change Fax Forwarding Setting Setting Change Fax Forwarding Play/Record Outgoing Message