Troubleshooting

Solving print problems

Problem

Recommendation

 

The machine prints

Make sure that the printer cable is not too long. We recommend that you use a

 

unexpectedly or it prints

USB cable that is no longer than 2 meters (6.5 feet).

 

garbage data.

Make sure that the printer cable is not damaged or broken.

 

 

 

 

If you are using an interface-switching device, remove it. Connect your computer

 

 

directly to your machine, and then try again.

 

 

Make sure that you have chosen the correct printer driver with ‘Set as Default

 

 

Printer’.

5

 

Make sure that the machine is not connected to the same port that is also

 

connected to a storage device or scanner. Remove all other devices and connect

 

 

the machine to the port only.

 

 

 

 

The machine cannot print full

Press Go to print the remaining data in the machine's memory. Cancel the print

 

pages of a document. An error

job if you want to delete the remaining data in the machine memory. (See Go

 

message MEMORY FULL

button on page 60.)

 

appears.

Reduce the complexity of your document or reduce the print resolution.

 

 

 

 

 

 

The machine cannot print full

Press Go to print the remaining data in the machine memory. Cancel the print job

 

pages of a document. An error

if you want to delete the remaining data in the machine memory. See Go button

 

message PRINT OVERRUN

on page 60.

 

appears.

Reduce the complexity of your document or select a lower print resolution.

 

 

 

 

(HL-2250DN / HL-2270DW only)

 

 

Change the following settings in the supplied Windows® driver and try again. The

 

 

best combination of these settings will vary depending on your document:

 

 

 

• Graphics 1

 

 

 

• TrueType mode 1

 

 

 

• Use Printer TrueType® Fonts 1

 

 

1

Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings....

 

 

 

 

 

 

 

The headers or footers appear

Adjust the top and bottom margins of your document.

 

when the document displays on

 

 

 

the screen but they do not show

 

 

 

up when it is printed.

 

 

 

 

 

 

 

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