Brother MFC-820CW a, b, a, b, c d

Troubleshooting and Routine Maintenance

117

Cleaning the printer platen B

WARNING

DO NOT touch the paper feed star

wheels (1) or encoder film (2).

aBe sure to unplug the machine from the

AC power outlet before cleaning the

printer platen (3).

bIf ink is scattered on or around the

printer platen wipe it off with a soft, dry,

lint-free cloth.

Cleaning the Paper Pick-up

Roller B

aUnplug the machine from the AC power

outlet and remove the Jam Clear Cover.

bClean the Paper Pick-up Roller with

isopropyl alcohol on a Q-tip (cotton

swab).

cRe-insert the Jam Clear Cover.

dRe-connect the power cord.

Replacing an ink cartridge B

Your machine is equipped with an ink dot

counter. The ink dot counter automatically

monitors the level of ink in each of the 4

cartridges. When the machine detects an ink

cartridge is running out of ink, the machine

will tell you with a message on the LCD.

The LCD will tell you which ink cartridge is low

or needs replacing. Be sure to follow the LCD

prompts to replace the ink cartridges in the

correct order.

1

3

2

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Brother numbers Register your product http://www.brother.com/registration/ FAQs (frequently asked questions) http://solutions.brother.com For Customer Service Service Center Locator (USA only) Service Center Locations (Canada only) Brother fax back system (USA only) Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother One Year Limited Warranty and Replacement Service (USA only) Brother One Year Limited Warranty and Replacement Service (USA only) BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I General 1 General Information 2 Loading documents and paper 3 General setup Section II Fax 4 Sending a fax 5 Receiving a Fax 6 Phone Services and External devices 7 Quick-Dial Numbers and Dialing Options 8 Advanced Fax Operation (Black & White only) 9 Printing Reports 10 Polling Section III Copy 11 Making copies Section IV PhotoCapture Center 12 Walk-Up PhotoCapture Center 13 Software and Network features Section V Software Section VI Appendixes A Safety and Legal B Troubleshooting and Routine Maintenance C Menu and Features Page Page Using this guide Finding information Symbols used in this guide General Information How to access the complete Users Guide To view Documentation (For Windows)1 How to view Documentation from the CD-ROM main menu a b a b c d How to find Scanning instructions How to find Network setup instructions How to access Brother Support (For Windows)1 Control panel overview 20:45 978 45 6 LCD display screen 20:48 A4 Volume Select & Press Plain About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? ECM (Error Correction Mode) Loading documents Using the ADF Document Sizes Supported Recommended environment Loading documents and paper How to load documents a b c Scanning area About paper Recommended paper Handling and using special paper Brother paper Paper type and size for each operation Paper weight, thickness and capacity Paper capacity of the output paper tray Printable area Loading paper, envelopes and post cards Loading paper or other media a b c d e f Loading envelopes a b a b c How to load post cards a Turning the machine on and off Turning the machine off a Turning the machine on General setup 3 Mode Timer Setting the Mode Timer e b c Volume Settings Automatic Daylight Savings Time LCD display Page Section II Fax Entering Fax mode Faxing from the ADF Press Fax Start Sending a fax FAX Fax Resolution Standard Contrast Auto Speed-Dial Outgoing Call Faxing from the scanner glass b c d f Faxing A4 size documents from the scanner glass b c Canceling a fax in progress Color fax transmission Broadcasting (Black & White only) c d e f Additional sending operations Sending faxes using multiple settings Press Fax Start 09012345689 b c Page Page Out of Memory message Basic Receiving Operations Choosing the Receive Mode Choosing or changing your Receive Mode b Receiving a Fax 5 Setting the Ring Delay c d e Setting the F/T Ring Time (Fax/Tel mode only) c d e Easy Receive If Easy Receive is On:5 c d e Printing a reduced incoming fax (Auto Reduction) c d e Page Voice operations Tone or pulse a b Operation from extension telephones Phone Services and External devices Phone line services Distinctive Ring What does your telephone company's Distinctive Ring do? What does Brother's Distinctive Ring do? Do you have Voice Mail? c d e f g c d e Caller ID Page Connecting an external device to your machine Connecting an external or extension telephone Connecting an external TAD (telephone answering device) Connections a b e c d a b c Special line considerations Roll over phone lines Two-line phone system a b c d Multi-line connections (PBX) If you are installing the machine to work with a PBX a b Page Dialing Options Manual dialing Speed-Dialing b Quick-Dial Numbers and Dialing Options Search by Numerical Order b c Fax Redial b c Outgoing Call b c Caller ID history b c Storing numbers for easy dialing Storing Speed-Dial numbers c d e g i Storing Speed-Dial numbers from Outgoing Calls b c g Changing Speed-Dial names or numbers c d e c d e f g c d e f g c d e f g c d e f g c d e Fax Operations Fax Forwarding b Advanced Fax Operation (Black & White only) c d e f Fax Storage c d e Fax Preview Setting Fax Preview c d e How to preview a fax a c How to delete all faxes in the list a b How to print all faxes in the list a b PC Fax Receive c d e d e f g h d e Changing Advanced Fax Operation Remote Retrieval Setting a Remote Access Code c d e Remote Fax commands Retrieving fax messages a b c d e f a b c d e f Printing Reports 9 Fax reports Transmission Verification Report c f g d Reports How to print a report Polling 10 Polling receive b f Polled transmit (Black & White only) Page How to copy Entering Copy mode Copy Start Press Making a single copy Making copies COPY Quality Enlarge/Reduce Paper Type Paper Size Brightness Normal 100% Plain A4 0 11 Changing copy settings Print quality d e f Page Page Making N in 1 copies or a poster (page layout) h e f g i Out of Memory message Legal limitations Page Introduction PhotoCapture Center needs Walk-Up PhotoCapture Center Getting started Entering PhotoCapture mode Print Images OKSelect & Press View Photo(s) View Photo(s) a a b d c Print All Photos a b c d Print Photos a b c d e f g DPOF printing a Changing print settings PHOTO Print Quality a b c Setting Paper Type and Size a b c d Adjusting Brightness a b c Adjusting Contrast a b c Color Enhancement (True2Life)12 a b c d f Cropping a c Borderless a b c Setting your changes as new default a b c d Scan to Card Entering Scan mode SCAN Scan to E-mail Scan to Image Scan to OCR Scan to File Scan to Card OKSelect & Press How to scan to card a c d e k f Understanding the Error Messages Using PhotoCapture Center from your computer Page Software and Network features Section VI Appendixes A Safety and Legal Safety precautions To use the machine safely Page Page Choosing a location Important information Important safety instructions Page Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Compliance Statement (Canada only) LAN connection International ENERGY STAR Compliance Statement Trademarks B Troubleshooting Error messages Troubleshooting and Routine Maintenance Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine a b c b d e a b c Transferring Fax Journal report to another fax machine a Page Printer jam or paper jam Paper is jammed inside the machine b c d Page If you are having difficulty with your machine Printing Troubleshooting and Routine Maintenance 107 Printing Received Faxes Printing (Continued) Phone Line or Connections Receiving Faxes Sending Faxes Troubleshooting and Routine Maintenance 109 Handling Incoming Calls Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center Difficulties Network Difficulties Dial Tone b c d Phone line interference c Improving print quality Cleaning the print head b c Checking the print quality i Checking the printing alignment b c e OKOK b c Packing and shipping the machine a Page Routine maintenance Cleaning the outside of the machine a b c a b Cleaning the Paper Pick-up Roller a b c d Replacing an ink cartridge a b e c d f g C Menu keys On-screen programming Memory storage Menu and Features Menu table Menu ( ) Page Page Page Page Page PhotoCapture ( ) Print Settings Page Copy ( ) Page Fax ( ) Scan ( ) Entering Text Putting spaces Making corrections Repeating letters Special characters and symbols D Product description General Specifications Page Print media Copy PhotoCapture Center Fax Scanner Printer Interfaces Page Consumable items Network (LAN) E Glossary Page Page Page Index F A B C D F G H I J L M N O P Q R S T V W Page Visit us on the World Wide Web http://www.brother.com