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Brother Model 5750e PopUp, OUT OF, AutoLoad, DIFFICULTY, SUGGESTIONS, MEMORY when, Software Difficulties, Windows® Setup Printing Difficulties

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	DIFFICULTY	SUGGESTIONS
		Software Difficulties

	“Unable to write to	1. Make sure the machine is on (plugged into the
	LPT1” or “LPT1	AC outlet) and that it is connected directly to the
	already in use” error	computer using an IEEE-1284 bi-directional
	message appears.	parallel cable. The cable must not go through
		another peripheral device (such as a Zip Drive,
	“MFC is Busy” or	another peripheral device (such as a Zip Drive,
	“MFC is Busy” or	External CD-ROM Drive, or Switch box).
	“MFC Connect Failure”	External CD-ROM Drive, or Switch box).
	“MFC Connect Failure”	2. Make sure the machine’s LCD screen is not
	error message appears.	2. Make sure the machine’s LCD screen is not
	error message appears.	displaying an error message.
		displaying an error message.
		3. Make sure no other device drivers, which also
		communicate through the parallel port, are running
		automatically when you boot up the computer
		(such as, drivers for Zip Drives, External CD-
		ROM Drive, etc…) Suggested areas to check:
		(Load=, Run= command lines in the win.ini file or
		the Startup Group)
		4. Check with you computer manufacturer to
		confirm that the computer’s parallel port
		settings in the BIOS are set to support a bi-
		directional machine, i.e. (Parallel Port Mode-
		ECP).

	MFC Connect Failure	If the Brother machine is not connected to your PC
		and you have loaded the Brother software, the PC
		will show “MFC Connect Failure” each time you
		restart Windows®. You can ignore this message or
		you can turn it off by deselect the AutoLoad
		PopUp check box in the Brother Control Center
		chapter. (See How to Turn Off AutoLoad , Page 14-2.)

	Windows® Setup Printing Difficulties
	I cannot print from my	Make sure the Windows® printer driver is installed
	application software.	and that you selected it in your application
		software.

	Sometimes I get the	If you are using the supplied Windows® driver, turn
	error message OUT OF	the error recover operation on in the Setup dialog
	MEMORY when	box and try again. Reduce the print resolution or
	printing certain	reduce the complexity of your document and try
	documents from	again.
	Windows®.

19 - 10 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

Contents

Page Page IMPORTANT from within Brother fax-backsystem (USA Only) In USA Only: Frequently Asked Questions (FAQs) In USA: 1-888-879-3232(voice) 1-800-947-1445(fax) http://www.brothermall.com * Multi-FunctionLink® Pro Suite is NOT available on floppy disks Notice – Disclaimer of Warranties (For USA and Canada) Compilation and Publication Notice Disclaimer–UserInstallation of Memory Board(s) BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) Page BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Sending Faxes Automatic Transmission Place the original face down in the ADF 3Press Fax Start Sending a Cover Page Storing Numbers Storing One Touch Dial Numbers 1Press Menu, 2, 3 2Press the One Touch key where you want to store the number Page Page Setup Send Auto Dial Numbers and Dialing Options Telephone Services Printer Driver Settings (For Windows® Only) Page For DOS Users (For FAX-5750eOnly) Using the Windows®-BasedBrother MFL-ProControl Center (Not Available for FAX-4750e) Page Setting Up and Using PC-FAX(For Windows® Only) How to Print, Fax and Scan Using Apple® Macintosh® Optional Accessories Troubleshooting and Routine Maintenance Important Information G-1 Specifications S-1 1 1Introduction To Complete Your FAX-4750eor FAX-5750eRegistration On-Line(For USA Only) On-Line Registration FAX-4750eand FAX-5750ehave the same control panel keys 1Toner Empty Icon 2LCD (Liquid Crystal Display) 3Programming Keys: (Left Arrow) (Right Arrow) 8Dial Pad PULSE TONE 9Volume High/Low Keys 0Stop/Exit Custom Features Do You Have Voice Mail on the Phone Line Why Should There Be Trouble How Can You Avoid Possible Problems to get a second phone number on your present phone line Fax Tones and Handshake RECEIVING ECM (Error Correction Mode) 2 2Assembly and Connections NO! NO ! NO WARNING Installing the Drum Unit Assembly (with Toner Cartridge) Attaching the Trays Connecting Paper Cassette #2 (Option for FAX-4750e) Manual Feed Slot one at a time 2Adjust the paper guides to the width of the paper Acceptable Paper Paper Type Paper Size Paper Capacity of Paper Cassette Paper Specification for the Cassette Manual Feed Slot Envelopes Loading Paper in Paper Cassette 2Slide the paper width and length adjusters for the paper size you want 4Slide the paper cassette into the machine until it locks into place Connecting the Machine Connect the handset, power cord, and telephone line 1Connecting the Handset 2Connect the power cord 3Connect the telephone line Connecting an External Telephone EXT. TEL IN USE Connecting an External TAD (Telephone Answering Device) Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message (OGM) on External TAD After the beep, leave a message or send a fax by pressing 5 1 and Start Special Line Considerations Roll Over Phone Lines Two-LinePhone System Converting Telephone Wall Outlets Installing Machine, External Two-LineTAD, and Two-LineTelephone external 1Place the two-lineTAD and the two-linetelephone next to your machine EXT Multi-LineConnections (PBX) If you are installing the machine to work with a PBX: MANUAL Custom Features on Your Phone Line 3 3On-ScreenProgramming For FAX-5750e: Press 4 for Print Operations—OR— Press 5 for Network Operations 4.PRINTER 5.LAN Menu Selection Table Note The factory setting (option) is shown in bold Page Page Page Page 4 4Initial Setup Setting Cassette Usage CASSETTE#1 ONLY CASSETTE#2 ONLY CASSETTE USAGE FOR FAX 3.STATION ID FAX: Entering Text Inserting Spaces Making Corrections Clear Repeating Letters 3.SPEAKER 1.RING 4.HANDSET Setting Volume Amplify (For the Hearing-Impaired) VOL AMPLIFY:OFF? and then press VOL AMPLIFY:ON PERMANENT TEMPORARY 9.TONE/PULSE Setting Tone/Pulse Dialing Mode Your fax machine comes set to accommodate tone (multi-frequency) dialing service 5 5Setup Receive RING TIME:20 SEC SELECT & SET Setting Ring Delay 1 Press Menu, 2, 1 1.RING DELAY Easy Receive RECEIVING SEMI Fax Start Setting the Print Density Operation from Extension Telephone or External Telephone , the machine starts to receive a fax (See , Page and Turning Memory Security ON To print the faxes in memory, turn Memory Security OFF Setting Up the Password Enter a 4-digit Turning Memory Security OFF 1Press Menu, and then enter the registered 4-digitpassword WRONG PASSWORD OFFLINE Polling Setting Up Sequential Polling Receive 2Press or to select Polling ON (or OFF), and then press Set 4Press Fax Start The LCD shows DIALING Your machine will poll each number or group member in turn for a document 6 6Setup Send ACCEPTED OTHER SETTINGS? 1.YES 2.NO Sending Faxes with Multiple Settings Press 2 if you are finished choosing settings, and then go to the next step Manual Transmission Dual Access OUT OF MEMORY 2Enter the fax number Real Time Transmission REAL TIME TX Checking the Jobs Status NO JOB WAITING 1Press Menu, 2 2If you have multiple jobs waiting, use or to scroll through the list Canceling a Job While Scanning the Original Contrast S.LIGHT S.DARK Fax Resolution STANDARD Composing Electronic Cover Page You can select a comment to include on your cover page 1.COMMENT OFF 2.PLEASE CALL 3.URGENT Composing Your Own Comments You can set up two custom comments 9.COVERPAGE MSG Use or to choose position 5 or for your customized comment and then Always Send Cover Page COVERPAGE: ON Using a Printed Cover Page PRINT SAMPLE Overseas Mode Press Fax Start Delayed Timer Delayed Fax Delayed Batch Transmission Setting Up Polling Transmit POLLED TX:ON 6Press Fax Start 7 7Auto Dial Numbers and Dialing Options Storing Speed Dial Numbers Changing One Touch and Speed Dial Numbers Setting Up Groups for Broadcasting First Then Each Group uses up a One Touch key or a Speed Dial location 3Use the dial pad to enter the Group number and then press Set Search Manual Dialing Hook NOT REGISTERED Shift One Touch Dialing Speed Dialing Broadcasting To stop the broadcasting in progress, press Example: Group number 3Press Broadcast. You will be prompted to press the next number 4Enter the next number. Example: Speed Dial number Lift the handset . Digits dialed after will send tone signals When you hang up, the machine returns to pulse dialing service You can replace the handset without disconnecting the call 8 8Telephone Services Do You Have Voice Mail However, this Before You Choose the Ring Pattern to Register Ring Rings Very Important MANUAL Registering the Distinctive Ring Pattern 1Set the machine to MANUAL mode 2Press Menu, 2, 0 Viewing Caller ID List 1 Press Menu, 2, 0 2.CALLER ID 2Press or to select DISPLAY # and then press Set If the name was not received, it will not be displayed 9 9Remote Fax Options Programming Your Pager Number 2Press or until the LCD shows PAGING and then press Set Enter your pager phone number (up to 20 digits) followed by For example, 1 8 0 0 5 5 5 1 2 3 4 # # PAGING 1Press Menu, 2, 5, 2. The screen prompts you to choose a fax setting 2.FAX STORAGE FAX STORAGE:OFF SELECT & SET 4 If you press 1, all fax data is erased and Fax Using Remote Retrieval Access Code 1 long beep — Fax message(s) No long beeps — No messages Remote Commands Remote Commands Operation Details Changing Fax Forwarding Number Retrieving Fax Messages 10 10Printing Reports .HELP LIST .AUTO DIAL .FAX 11 11Making Copies Out of Memory Message Contrast Copy Mode Copying Using Multiple Settings Enlarge Using the Enlarge/Reduce Key ZOOM 50% 78% LGL>LTR 94% A4>LTR Number of Copies Copy Contrast Using the Options Key Press Menu Selections 2IN1 SELECT <- ->& SET Paper Type OPT:PAPER TYPE Copy Mode (Type of Original) TEXT 3.PAPER TYPE 12 12Printer Driver Settings Page Paper Size From the drop-downbox select the Paper Size you are using Multiple Page Ex. 4 in Ex. 1 in 2 ⋅ 2 pages Collate Collate box checked Collate box not checked Media Type Plain Paper Change the tab settings by selecting one of the following icons: Device Option Print Quality You can change the resolution as follows: •300 dpi Print Setting (For Windows® 95/98/98SE/Me Only) Auto (Recommended) Duplex Printing Manual Duplex Binding Offset Watermark Print Watermark The Print Watermark feature offers printing choices of: On all pages On first page only Watermark Text Watermark Bitmap Position Page Setting You can change the print size of your document with the Scaling feature 1Check Off if you want to print the document as it appears on your screen 3Check the Free box if you want to reduce or enlarge the output You can also use the Mirror or Reverse Print feature for your page setting Device Options Set one of the following Printer Functions: Administrator (For Windows® 95/98/98SE/Me Only) Print Date & Time Quick Print Setup Administrator (For Windows® 95/98/98SE/Me Only) Print Date & Time Paper Source Setting Paper Source Setting Update Auto Select Default Source Available Options Brother Solutions Center Web Update Check Setting General Tab Printing Preferences Printing Preferences Layout Tab *1 Orientation *2 Pages Per Sheet 2 in 4 in Paper/Quality Tab *1 Paper Source *2 Media For the best print quality, select the type of media you are using: Regular Thick Paper Thicker Paper *2 Graphic Print Quality 300 ⋅ 300 dots per inch *3 Document Options Advanced Printing Features Device Settings Tab The available options are: B5 (JIS) Executive Legal 13 13For DOS Users Installing the Remote Printer Console Using the Remote Printer Console Main Program C:\RPCX>RPCX 14 14Using the Windows®-BasedBrother MFL-ProControl Center The Brother Control Center provides three categories of functions: Scanning directly to a file 2Copy operations 3PC Faxing using the Brother PC Fax software For FAX-5750eOnly: AutoLoad the Brother Control Center Start Programs Paper Port Brother Smart UI PopUp Auto Configuration Scanning Operations Scan to File E-mail Copy Operations Copy PC Fax Operation Send a Fax Setting Up the Scanner Configurations Faxing, Filing and Copying Text for OCR Photos Photos (High Quality) To change any of the settings for that mode, click the Modify Settings… button Destination Folder Folder Other File PaperPort Files (*.MAX) Modify Settings… E-mailApplication E-mail Application—Fromthe pull-downlist, select your E-mailapplication E-mail Settings—Clickthe EMail Settings… button to set up links The Links Preferences window will appear: Conversion Options Format —Click this checkbox to combine all files of the same type into one file (For Brother Color Models Only) Page Word Processor Word Link Settings OCR Package Target Application Custom Link Settings Modify Settings Copy Settings Brother FAX-5750e Copies—Enterthe number of copies you want to print To change the copy options, click the Copy Options... button Fax Settings Brother PC-Fax FAX Resolution—Fine(200 ⋅ 200) To change the fax options, click the FAX Options… button Click the OK button when you are ready to save your FAX settings 15 15How to Scan Using Windows® 2Select the PreScan button: 4Place document in the document feeder of the machine again 6Select the Start button 1Insert document(s) face down in the document feeder of the machine 2Adjust the following settings, if needed, in the Scanner Setup window: Settings in the Scanner Window Image Gray Scale Brightness Custom Size Business Card Size Page Viewing Items in PaperPort® Desktop View thumbnail Page View Organizing Your Items in Folders Quick Links to Other Applications Create New Link ScanSoft™ TextBridge® OCR Lets You Convert Image Text to Text You Can Edit —OR— Copy As Text Acquire TWAIN Scan ■Resolution ■Gray Scale (Black & White, Gray [Error Diffusion], True Gray) ■Brightness ■Contrast ■Size Page You Can Import Items from Other Applications •Print to the Desktop View from another application, such as Microsoft Excel Import files saved in other file formats, such as Windows You Can Export Items in Other Formats Exporting an Image File Select the Export command from the File 2Select the drive and directory where you want to store the file Save 16 16Setting Up and Using PC-FAX(For Windows® Only) PC-FAXSend can be downloaded from the Brother Solutions Center for FAX- 4750e README.WRI Brother Resource Manager Apply Print Export Import Setting Up User Information 1Access the User Information from the FAX Sending dialog box by clicking From the menu, select , and then select Setting Up Sending Sending Outside line access Include header Address Book file User interface Simple Style Facsimile Style Speed Dial Add The Address Book Setting Up a Member in the Address Book Name Fax Setting Up a Group for Broadcasting Group Name Editing Member Information Deleting a Member or Group Exporting the Address Book File Text Vcard Importing to the Address Book Open Setting Up Cover Page You can enter information in each field From Comment Type the comment you want to add to the cover page Select Cover Page Form Sending a File as a PC-FAXUsing the Simple Style Brother PC-FAX Cover Page Sending a File as a PC-FAXUsing the Facsimile Style Address Book Stop Redial Redial 17 17How to Print, Fax and Scan Using Apple® Macintosh® To select the Printer: 1From the Apple menu, open the Chooser To print the document: From application software such as PaperPort File menu Page Setup Orientation 1Create a document in a Macintosh application To begin the fax transmission, select Printer Address 3From the Output pop-upmenu, select Facsimile 4Click Send Fax The Send Fax dialog box appears: Stored Fax Numbers Destination Fax Numbers 5To address the fax, type a fax number in the Input Fax Number box Setting Up Your Address Book Adding a New Member To add a new member to the Address Book, in the Facsimile dialog box click The Address Book dialog box appears: 2Click New. The following dialog box appears: Adding a New Group You can set up a group of multiple recipients 1Click Group The Group Setting dialog box appears 2In the Group Name field, type a name for your Group For FAX-4750eUsers For FAX-5750eUsers PaperPort icon Select Source PaperPort Acquire Image 1Insert the original face down in the ADF 2Click PreScan To scan a portion of the prescanned image, click and drag the mouse to crop it 4Insert original in the ADF of the Brother MFC again 6Click Start 7Use your application Software for editing and refining the image Scanning a Document into Your Macintosh Resolution Scanning Area Size ■Letter (8.5 ⋅ 11 inches) ■A4 (210 ⋅ 297 mm) Business Card Size Miscellaneous Brightness 18 18Optional Accessories Page Page LT400 (See NC-8100hUser’s Guide on the CD-ROM.) on the CD-ROM.) 19 19Troubleshooting and Routine Maintenance Page Page Paper Jam Close the control panel Document Jam Lift the control panel Carefully pull the document toward the front of the machine Paper is Jammed in the Fuser Unit Paper is Jammed near the Drum Unit Paper is Jammed in the Paper Cassette If You Are Having Difficulty with Your Machine DIFFICULTY SUGGESTIONS Printing and Receiving Faxes DIFFICULTYSUGGESTIONS Phone Line or Connections TONE/PULSE Sending Faxes S. FINE Handling Incoming Calls Double-ringin FAX/TEL mode phone and then press your machine’s Telephone Answer Code (default setting is #51) General Printing Difficulties Software Difficulties AutoLoad PopUp Windows® Setup Printing Difficulties OUT OF Paper Handling Difficulties The Brother machine Check to see if the CHECK PAPER or PAPER does not load paper. The JAM Copy Quality Difficulties Print Quality Difficulties CHANGE DRUM SOON White Stripes or Print Quality Difficulties (CONTINUED) Scattering Toner White page Example of Regular Marks Blurred Page Ghost Images Caution separately 8Pack additional parts (cord, paper cassette, printed materials) in the carton 9Close the carton and tape it shut Cleaning the Document Scanner 1Unplug the telephone line, and then the power cord first 2Lift the control panel cover Cleaning the Printer Cleaning the Drum Unit Reinstall the drum unit into the machine 4Close the front cover 5Plug in the power cord first, and then plug in the telephone cord Replacing the Toner Cartridge TONER LOW Page 4Gently rock the toner cartidge 5 Remove the protective cover 6Install the new toner cartridge into the drum unit until it clicks into place Replacing the Drum Unit Follow these steps to replace the drum unit: REPLACE DRUM? 1.YES 2.NO 20 20Important Information Laser Safety FDA Regulations Manufactured BROTHER CORP. (ASIA) LTD. BROTHER BUJI NAN LING FACTORY 21 CFR Subchapter J Internal laser radiation Max. Radiation Power 5 mW Wave Length 760 - 810 nm Important Industry Canada Compliance Statement International ENERGY STAR® Compliance Statement This product is equipped with a AWhen the power cord is damaged or frayed BIf liquid has been spilled into the product CIf the product has been exposed to rain or water EIf the product has been dropped or the cabinet has been damaged Page Glossary Page Page Page S SSpecifications Compatibility Coding System Modem Speed Document Input Width Document Input Length Download the Scanner Driver for FAX-4750efrom: TWAIN Compliant Yes Document Size ADF Width: 5.8" to 8.5" (148 mm to 216 mm) Noise Dimensions Weight Emulation FAX-4750e Computer Requirements Parallel Interface Specifications USB (Universal Serial Bus) Interface Specifications Resident Fonts (For FAX-5750eOnly) Symbol Sets/Character Sets *HP mode Symbol Sets/Character Sets Page Index Page Page Page Page Remote Retrieval Access Card Page EQUIPMENT ATTACHMENT LIMITATIONS (For Canada Only) NOTICE: This precaution may be particularly important in rural areas Caution: