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Brother NC-130h, NC-140w Network print software installation problems

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Troubleshooting

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11

Network print software installation problems 11

The Brother print server is not found during setup of the network print software installation or from

the printer driver of the Brother machine in Windows®.

The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS®

X. 11

For a network with an Ethernet cable connection

Make sure you have completed the IP address setting of the Brother print server according to Chapter 2

of this User’s Guide before installing the network print software or printer driver.

For a wireless network

Make sure you have completed the IP address setting and wireless network settings of the Brother print

server according to Chapter 3 of this User’s Guide before installing the network print software or printer

driver.

Check the following:

aMake sure that the machine is powered on, is on-line and ready to print.

bCheck to see if the LCD displays LAN Active after being connected to the network.

The LCD displays LAN Active: The print server is connected to the network.

The LCD does not display LAN Active: The print server is not connected to the network.

cPrint the Network Configuration List and check if the settings such as IP address settings are correct for

your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP

address is correctly loaded into the print server. And make sure that no other nodes on the network have

this IP address. For information on how to print the Network Configuration List, see Printing the Network

Configuration List on page 81.

dVerify that the print server is on your network as follows:

For Windows®

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where ipaddress is the print server IP address (note that in some instances it can take up to two

minutes for the print server to load its IP address after setting the IP address).

For Mac OS® X 10.2.4 or greater

1From the Go menu, select Applications.

2Open the Utilities folder.

3Double click the Printer Setup Utility icon.

4Click Add.

(For Mac OS® X 10.2.4 to 10.3) Go to 5.

(For Mac OS® X 10.4) Go to 6.

Contents

Main Definitions of warnings, cautions, and notes Trademarks Compilation and publication notice IMPORTANT NOTE: Page Table of Contents 1 Introduction 1 2 Configuring your machine for a network with an Ethernet cable connection 9 3 Configuring your machine for a wireless network 15 4 Wireless Configuration for Windows26 5 Wireless Configuration for Macintosh50 6 Control panel setup 70 7 Driver Deployment Wizard (Windows only) 83 8 Network printing from Windows basic TCP/IP Peer-to-Peer printing 87 10 Brother Internet Fax Printing Software 92 11 Troubleshooting 102 C Index A Appendix A 110 B Appendix B 115 Introduction Network function features Network print ing Network PhotoCapture Center Network scanning Network PC-FAX (Not available for DCP models) Management uti lity Types of Network Connections Network Connection Example Peer-to-Peer printing using TCP/IP Network Shared Printing Wireless network connection example 1 An access point is in the network, but the computer is not wireless capable 1 Protocols TCP/IP protocols and funct ions DHCP/BOOTP/RARP APIPA DNS client Page Overview IP addresses, subnet masks and gateways IP address Configuring your machine for a network with an Ethernet cable connection Subnet mask Gateway (and router) Setting the IP address and subnet mask BRAdmin Professional utility How to configure your machine using the BRAdmin Professional utility 2 a c d e f g Using the control panel to configure your machine for a network 2 Using other methods to configure your machine for a network 2 Changing the print server settings Using the BRAdmin Professional utility to change the print server settings (for Windows only) 2 Remote Setup for Windows a c d e Page Overview Confirm your network environment Wireless network connection example 3 Configuring your machine for a wireless network Page Confirm your network envir onment Configuration using SecureEasySetup. 3 Configuration temporarily using a network cable 3 Configuration using a wireless computer. 3 Wireless network terms and concepts SSID (Service Set Identifier) and channels SSID Channels Authentication and encryption Authentication methods Encryption methods Network key Configuring your machine for a wireless network 3 Using the Setup Wizard from th e control panel g c d Page Using the SecureEasySetup software to configure your machine for a wireless network a b c d e f Changing the print server settings Using the BRAdmin Professional utility to change the wireless settings (for Windows)3 a c d e f Using the control panel to change the print server settings 3 Using other methods to configure your machine for a wireless network 3 Page Wireless Configuration for Windows Configuration in Infrastructure mode For Windows 98/98SE/Me/2000 Professional/XP/XP Professional x64 Edition 4 Page g h Page j k l m 1 2 3 4 5 n o p q r s Page Configuration with an access point that supports SecureEasySetup For Windows 98/98SE/Me/2000/XP/XP Professional x64 Edition 4 d e Page Page Configuration in Ad-hoc Mode For Windows 98/98SE/Me/2000 Professional/XP 4 Page Page j k l m n o p q r s Wireless Configuration for Macintosh Configuration in Infrastructure mode e f Page i j k l m n o p q Page Configuration with an access point that supports SecureEasySetup Page Page Configuration in Ad-hoc Mode Page h i j k l m n o p q Page Control panel setup LAN menu TCP/IP (Wired) / TCP/IP (WLAN) f BOOT Method Page IP Address c Page Page Page Page Page Setup WLAN (for wireless network only) Setup Wizard SecureEasySetup WLAN Status (for wireless network only) 6 d f e Page Page Printing the Network Configuration List Restoring the network settings to factory default Page 7 Overview Connection methods Driver Deployment Wizard (Windows only) 7 Page Page 7 Creating an executable file 8 Overview For Windows 98/Me/2000/XP/XP Professional x64 Edition users Network printing from Windows basic TCP/IP Peer-to-Peer printing Other sources of information Network printing from a Macintosh 9 Overview How to select the print server (TCP/IP) a b c d e Page 9 Changing the print server settings Changing the configuration using the Remote Setup (Not available for DCP models) Using the BRAdmin Light utility to change the print server settings 9 a b c d Brother Internet Fax Printing Software Overview Installing Brother Internet Fax Printing Driver 10 a b c d e f Changing the BFP Port Settings a b Page Page Using the BFP Address Book a b Page Page Sending a Network Fax with BFP Troubleshooting Overview General problems Network print software installation problems b c d 1 2 3 4 e f 4 5 6 g h Printing problems b c 1 2 d Scanning and PC-FAX problems Wireless network troubleshooting Wireless setup problems b c Wireless connection problem A Using services Other ways to set the IP address (for advanced users and administrators) Using DHCP to configure the IP address A Using BOOTP to configure the IP address A Using RARP to configure the IP address A Using APIPA to configure the IP address A Using ARP to configure the IP address Using the TELNET console to configure the IP address A Page Installation when using a Network Print Queue or Share (printer driver only) B Print server specifications Ethernet wired network Appendix B Page Ethernet wireless network Page Function table and default factory settings Page The factory settings are shown in bold. Entering Text For MFC models For DCP models Index C A C D E W