Lantronix 900-603 manual B Troubleshooting, Problems and Error Messages, xPrintServer User Guide

B:Troubleshooting

Some of the errors encountered setting up or using the xPrintServer are addressed in this appendix. When troubleshooting, always ensure that the physical connections (power cable, network cable) are secure. When troubleshooting the following problems, make sure that xPrintServer is powered up and connected to a good network connection.

Problems and Error Messages

Problem/Message	Possible Solution
LED lights display	Make sure that the network printer:
correctly but printer	 Is powered on.
does not print job.
	 Has a good network connection – wired or wireless. This includes
	proper cabling, correct IP addressing and/or Wi-Fi connection
	configuration settings and proper routing if going across routed network
	environments.
	 Has adequate paper supply.
	 Has adequate ink or toner supply.
	 Has no paper jams.
	Consult the printer manufacturer to troubleshoot these or other print-
	specific technical issues.
Status LED does not	Make sure that xPrintServer is connected securely to its power supply unit.
display light.	Otherwise, try another wall outlet. Contact Technical Support if
	xPrintServer's status LED continues to not display light after confirming
	good power.
Ethernet LED(s) are not	Make sure that Ethernet patch cable is securely connected to both
displaying light.	xPrintServer's Ethernet port and the Ethernet hub or switch to the network
	at both ends. Otherwise, swap the patch cable for another known good
	cable. Use a straight CAT5 (or greater) Ethernet patch cable, not a
	crossover Ethernet cable to connect to the network drop.
Designated banner	Ensure that banners configurations are enabled under Set Default
page is not printing with	Options in Printers > Advanced page.
print job.
Document did not print	Make sure your application output encode is set to ASCII. If not, change it
to the correct printer.	to ASCII.
Network-attached	1) Reboot the xPrintServer.
printer is not displaying	2) Manually run Discovery
on the iOS device.
	3) Verify that the network-attached printer supports Bonjour.
iOS device cannot print	Make sure your iOS device is compatible. See Supported iOS Devices.
or access xPrintServer.

xPrintServer User Guide 38