CHAPTER 13 TROUBLESHOOTING
AppleTalk TroubleshootingIf you cannot print from an AppleTalk for Macintosh computer and you have checked the hardware and network as described in the previous steps, then check the following:
1.Make sure that you are running Phase 2 AppleTalk and that you have selected the correct network interface from the Network Control Panel on the Macintosh.
2.Make sure that the AppleTalk protocol of the print server is enabled.
3.If you have a large network, make sure that you have the Laser Writer V8.xx or equivalent driver, since earlier versions may cause PostScript errors. Also, verify that you get the correct printer information when you select Printer Info from the Setup button in the Chooser.
4.Make sure that you have selected the correct Printer Description File (PPD) from the Chooser (otherwise PostScript errors may result)
5.Verify that you have selected the correct AppleTalk zone. Because the print server gets its zone information from router broadcasts, it may not be in the zone you expect, and will therefore not show up in the Chooser. If this is the case, you may need to force the zone name using BRAdmin, a web browser or the SET APPLETALK ZONE command from TELNET. BRAdmin.
6.Verify that the Laser Prep versions on all Macintosh computers that need to print to the print server are the same.