TROUBLESHOOTING

 

What to do when...

 

Problem

Solution

 

The screen "locks", or

Refer to "Resetting the P-touch Labeling System" on page 45

the P-touch labeling

and reset the internal memory to the initial settings. If resetting

system does not

the P-touch labeling system does not solve the problem,

respond normally.

disconnect the AC adapter and remove the batteries for more

 

than 10 minutes.

 

The display remains

• Check that the batteries are correctly installed and that the AC

blank after turning on

adapter designed exclusively for your P-touch labeling system

the power.

(provided) is correctly connected.

 

 

• Check that the rechargeable Li-ion battery is fully charged.

The LCD messages are

Refer to "Quick Setup Guide" to select your desired language.

displayed in a foreign

 

 

language.

 

 

The label is not printed

• Check that text has been entered and that the tape cassette is

after pressing the Print installed correctly with sufficient tape remaining.

 

key.

• If the tape is bent, cut off the bent section and thread the tape

 

through the tape exit slot.

 

 

• If the tape is jammed, remove the tape cassette and then pull

 

out the jammed tape and cut it. Check that the end of the tape

 

passes through the tape guide before reinstalling the tape

 

cassette.

 

The label is not printed

• Remove the tape cassette and reinstall it, pressing it firmly until

correctly.

it clicks into place.

 

 

• If the print head is dirty, clean it with a cotton swab or optional

 

print head cleaning cassette (TZe-CL4).

 

The ink ribbon is

If the ink ribbon is broken, replace the

 

separated from the ink

tape cassette. If not, leave the tape

1

roller.

uncut and remove the tape cassette,

 

then wind the loose ink ribbon onto the

 

 

spool as shown in the figure.

 

 

1. Spool

 

The P-touch labeling

• Replace the tape cassette if striped tape is visible, as this

system stops while

indicates that you have reached the end of the tape.

 

printing a label.

• Replace all batteries or connect the AC adapter directly to the

 

P-touch labeling system.

 

The label is not cut

• Check that the Cut Option setting is not set to "No Cut" or

automatically.

"Chain", as the tape will not be fed after printing the label.

 

Alternatively, press the Feed & Cut key to feed and cut the

 

tape.

 

A tape jam error which

Please contact Brother customer service.

 

can not be cleared after

Refer to the Quick Setup Guide for the contact information.

following

 

 

troubleshooting.

 

 

TROUBLESHOOTING

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