TROUBLESHOOTING
| What to do when... |
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Problem | Solution |
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The screen "locks", or | ||
the | and reset the internal memory to the initial settings. If resetting | |
system does not | the | |
respond normally. | disconnect the AC adapter and remove the batteries for more | |
| than 10 minutes. |
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The display remains | • Check that the batteries are correctly installed and that the AC | |
blank after turning on | adapter designed exclusively for your | |
the power. | (provided) is correctly connected. |
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| • Check that the rechargeable | |
The LCD messages are | Refer to "Quick Setup Guide" to select your desired language. | |
displayed in a foreign |
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language. |
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The label is not printed | • Check that text has been entered and that the tape cassette is | |
after pressing the Print installed correctly with sufficient tape remaining. |
| |
key. | • If the tape is bent, cut off the bent section and thread the tape | |
| through the tape exit slot. |
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| • If the tape is jammed, remove the tape cassette and then pull | |
| out the jammed tape and cut it. Check that the end of the tape | |
| passes through the tape guide before reinstalling the tape | |
| cassette. |
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The label is not printed | • Remove the tape cassette and reinstall it, pressing it firmly until | |
correctly. | it clicks into place. |
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| • If the print head is dirty, clean it with a cotton swab or optional | |
| print head cleaning cassette |
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The ink ribbon is | If the ink ribbon is broken, replace the |
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separated from the ink | tape cassette. If not, leave the tape | 1 |
roller. | uncut and remove the tape cassette, | |
| then wind the loose ink ribbon onto the |
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| spool as shown in the figure. |
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| 1. Spool |
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The | • Replace the tape cassette if striped tape is visible, as this | |
system stops while | indicates that you have reached the end of the tape. |
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printing a label. | • Replace all batteries or connect the AC adapter directly to the | |
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| |
The label is not cut | • Check that the Cut Option setting is not set to "No Cut" or | |
automatically. | "Chain", as the tape will not be fed after printing the label. | |
| Alternatively, press the Feed & Cut key to feed and cut the | |
| tape. |
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A tape jam error which | Please contact Brother customer service. |
|
can not be cleared after | Refer to the Quick Setup Guide for the contact information. | |
following |
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troubleshooting. |
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TROUBLESHOOTING
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