Troubleshooting
The Brother printer is not found on the network during the
Question | Interface | Solution |
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Are you using security | wired/ | Confirm your settings in the installer dialog. |
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software? | wireless | Allow access when the security software alert message appears during |
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Is your Brother printer | wireless | Place your Brother printer within about 3.3 feet (1 meter) from the WLAN |
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placed too far from the |
| access point/router when you configure the wireless network settings. |
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WLAN access point/router? |
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Are there any obstructions | wireless | Move your Brother printer to an |
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(walls or furniture, for |
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example) between your |
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printer and the WLAN |
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access point/router? |
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Is there a wireless | wireless | Move all the devices away from Brother printer or WLAN access | |
computer, Bluetooth |
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supported device, |
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microwave oven or digital |
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cordless phone near the |
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Brother printer or the WLAN |
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access point/router? |
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| The Brother printer cannot print over the network. |
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The Brother printer is not found on the network even after successful installation. |
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Question | Interface | Solution |
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Are you using security | wired/ |
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software? | wireless |
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Is your Brother printer | wired/ | Confirm the IP address and the Subnet Mask. |
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assigned with an available | wireless | Verify that both the IP addresses and Subnet Masks of your computer |
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IP address? |
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| and the Brother printer are correct and located on the same network. |
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| For more information on how to verify the IP address and the Subnet |
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| Mask, ask the network administrator. |
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| (Windows®) |
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| Confirm your IP address, Subnet Mask and other network settings with |
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| the Network Setting Tool. |
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