Troubleshooting

The Brother printer cannot print over the network.

The Brother printer is not found on the network even after successful installation. (continued)

Question

Interface

Solution

 

Did your previous printing

wired/

If the failed printing job is still in your computer’s print queue, delete it.

 

job fail?

wireless

Double-click your printer icon in the following folder and then choose

 

 

 

 

 

 

Cancel All Documents in the Printer menu:

 

 

 

(Windows® XP)

 

 

 

Start and then Printers and Faxes.

 

 

 

(Windows Vista®)

 

 

 

, Control Panel, Hardware and Sound and then Printers.

 

 

 

(Windows® 7)

6

 

 

, Devices and Printers and select your printer from

 

 

 

 

 

Printers and Faxes.

 

 

 

 

 

Are you connecting the

wireless

Print the Printer settings. (For how to print, see Printing the Printer Set-

 

Brother printer to the

 

up Information uu page 11.)

 

network wirelessly?

 

See The Brother printer is not found on the network during the

 

 

 

 

 

 

QL-710W/720NW installation. uu page 16.

 

 

 

 

 

I have checked and tried all

wired/

Uninstall the QL-710W/720NW printer driver and reinstall it.

 

the above, however the

wireless

 

 

Brother printer does not

 

 

 

print. Is there anything else I

 

 

 

can do?

 

 

 

 

 

 

 

I'm using security software.

 

 

 

 

 

 

Question

Interface

Solution

 

Did you choose to accept

wired/

If you did not choose to accept the security alert dialog, the firewall function

 

the security alert dialog

wireless

of your security software may be rejecting access. Some security software

 

during the standard

 

might block access without showing a security alert dialog. To allow access,

 

installation or BRAdmin

 

see the instructions of your security software or ask the manufacturer.

 

Light installation or when

 

 

 

using the printing features?

 

 

 

 

 

 

 

I want to know the

wired/

The following port numbers are used for Brother network features:

 

necessary port number for

wireless

BRAdmin Light i Port number 161 / Protocol UDP

 

the security software

 

 

 

For details on how to open the port, see the instructions of the security

 

settings.

 

 

 

 

software or ask the manufacturer.

 

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