Brother QL-580N 6 Troubleshooting, Question, Solution, Interface, First check the following:, I cannot complete the wireless network setup configuration

6 Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using your Brother printer. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com/.

Make sure that the following items are configured before reading this chapter.First check the following:

The power cord is connected properly and the Brother printer is turned on.

The access point (for wireless), router or hub is turned on and its link light is blinking.

All protective packaging has been removed from the machine.6 The front and back covers are fully closed.

The roll is inserted properly in the roll compartment.

(For wired networks) A network cable is securely connected to the Brother printer and the router or hub.

I cannot complete the wireless network setup configuration.

Question	Interface	Solution
Are your security settings	wireless	 Reconfirm and choose the correct security settings.
(SSID/Network Key)		• The manufacturer's name or model no. of the WLAN access
correct?
		point/router may be used as the default security settings.
		• See the instructions supplied with your WLAN access point/router for
		information on how to find the security settings.
		• Ask the manufacturer of your WLAN access point/router or ask your
		Internet provider or network administrator.
Are you using MAC address	wireless	Confirm that the MAC address of the Brother printer is allowed in the filter.
filtering?		You can find the MAC address from the Network Setting Tool. See the
		User’s Guide for more details about the Network Setting Tool.
Is your WLAN access	wireless	 You should enter the correct SSID name during the installation or when
point/router in stealth		using the Network Setting tool.
mode? (not broadcasting		 Check the SSID name in the instructions supplied with your WLAN
the SSID)
		access point/router and reconfigure the wireless network setup.
I have checked and tried all	wireless	Use the Network Setting Tool.
of the above, but still cannot
complete the wireless
configuration. Is there
anything else I can do?
Is your Brother printer	wireless	If the Wi-Fi®lamp is lit, the network is properly connected. If the Wi-Fi®lamp
properly connected to the		is blinking, the network is not connected properly, and the wireless network
WLAN access point/router?		setup must be reconfigured.

15