Troubleshooting

Error Messages for Touch Panel Display (Optional) (TD-2120N/2130N Only)

If an error message appears on the LCD of the touch panel display (optional) (TD-2120N/2130N only), check for a solution in the following table.

To clear an error message that appeared, perform the following procedures. If the STATUS indicator on the printer is blinking in red:

Press the (Power) button once. If the error is still not cleared, turn the printer off, then on again. If the STATUS indicator on the printer is not blinking in red:

Press any key in the touch panel once.If the error is still not cleared, turn the printer off, then on again.

If the error message is still displayed, even after performing the procedures described above, contact Brother Customer Service.

Error message

Solution

 

Check Media!

Is the correct RD Roll installed?

7

 

Check that the correct media, for example, type (die-cut label or continuous

 

 

 

length tape) and die-cut label size, is installed.

 

 

Is the RD Roll installed correctly?

 

 

If not, remove the RD Roll, and then reinstall it.

 

 

For details, see Inserting the RD Roll on page 15.

 

 

If the label peeler (optional) is being used, see Inserting the RD Roll

 

 

on page 106.

 

 

Are the media guides not touching the side of the RD Roll?

 

 

Move the media guides against the side of the RD Roll.

 

 

For details, see Inserting the RD Roll on page 15.

 

 

Is enough of the roll remaining?

 

 

If not, install a new RD Roll.

 

 

 

 

Close Cover!

Is the RD Roll compartment top cover open?

 

 

Check that the RD Roll compartment top cover is closed.

 

 

 

 

Communication

Transfer of the data failed. When sending a template as a BLF file, an error is

 

Error!

indicated if the model name in the file is different.

 

 

Has the wireless LAN or Bluetooth connection been interrupted? (when using

 

 

the optional WLAN or Bluetooth interfaces).

 

 

The wireless LAN or Bluetooth connection established while the printer is on

 

 

was interrupted. Turn off the printer, check that the slide switch for the WLAN

 

 

interface or Bluetooth interface has been turned on, and then turn the printer

 

 

on again.

 

 

 

 

Database Record

There is no database with the specified number. Specify a correct number.

 

Problem!

An error is indicated if the search of a template with a linked database fails.

 

 

 

 

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