BT 1050 manual Help, Telephone problems Possible cause Solution

Help

If you have any problems using your Freestyle 1050, this section will give you the most common, easy-to-follow solutions.

Telephone problems	Possible cause	Solution
• No dialling tone.	Telephone not connected to telephone	Plug the telephone into the
	line.	telephone line.
• Telephone will not dial out.	Mains disconnected.	Make sure the mains supply is
		connected.
• Telephone cannot receive calls.	Power cut.	Wait until the power is restored.
	Handset battery pack is discharged.	Place the handset on the base unit
		and recharge it for 12 hours, ensuring
		the charging light is on.
• You have dialling tone but the	You may be trying to use tone	Check with your network provider.
telephone will not dial out.	dialling on a pulse dialling exchange.	Your Freestyle 1050 only provides
		tone dialling.
	You are connected to a PBX and are	Use the PBX access code.
	not dialling the access code.
• Handset does not ring.	Handset battery pack is discharged.	Place the handset on the base unit and
• No lights on handset.		recharge it for 12 hours.

HELP

•Handset does not ring, but lights show on base.

Check the REN (see page 31). If you connect too many telephones or devices to your line, they may not all operate correctly.

If your telephone is connected to an extension socket, it may have been connected incorrectly.

If the REN exceeds 4, disconnect one or more telephones or devices.

Check with your telephone engineer that the extension socket has been installed correctly.

Check handset battery is not flat. Recharge handset battery.

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