BT Diverse 5250 ~ 5th Edition ~ 20th May ’03 ~ 5187
Help
Helpline
If you experience any difficulties with your BT Diverse 5250, please call the BT Diverse Helpline on 08457 908 070.
Try these solutions to the most common problems.
Problem | Possible cause | Solution |
Handset not registering. | The base is not powered. | Make sure that the power supply |
| There are no batteries in the | is plugged in at the base and |
| handset. | switched on. Make sure that the |
|
| rechargeable batteries (included) |
|
| are fitted in the handset correctly. |
|
| Switch the handset off and then back |
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| on again, place the handset on to the |
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| base again and leave for approx. |
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| 1 minute to try registering again. |
|
| If this is unsuccesful, then try a |
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| manual registration (see page 55). |
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|
|
You have forgotten your base | You have changed the PIN. | Try entering the default PIN (0000). |
station PIN number. |
| If you have changed the PIN and |
|
| cannot remember the number you |
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| will need to contact the BT Diverse |
|
| Helpline on 08457 908070. |
|
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|
No display. | The handset is switched off. | Hold down RED PHONE for |
|
| 1 second. |
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| Charge or replace the batteries. |
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|
|
Nothing happens when you press | Keyguard may be switched on. | Hold down the # button for |
any button. |
| 1 second. |
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|
No connection between handset | Are you out of range of the base | Move closer to the base station. |
and base station. | station. |
|
| Handset is not registered. | Register the handset. |
| Base station is not switched on. | Check the mains power is connected |
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| correctly. |
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|
HELP
BT Diverse Helpline – 08457 908 070
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