HOW TO OBTAIN SERVICE ASSISTANCE
U.S. Boiler Company, Inc. – Burnham Hydronics does not have a service department or personnel to ser- vice your heater in the field. A qualified installer or service technician must do all service work. Therefore, if you have any questions about your new water heater concerning service adjustment, repair, routine main- tenance, or replacement - first contact your installer, plumbing contractor or service agency.
In the event that the contractor, for whatever reason, is unable to help, refer to the telephone directory com- mercial listings for qualified service assistance.
If neither action has solved your problem, contact U.S. Boiler Company, Inc. – Burnham Hydronics as fol- lows to obtain the number of a qualified service person in your area:
SALES SUPPORT
U. B. BOILER COMPANY, INC.
BURNHAM HYDRONICS
P.O BOX 3079
LANCASTER, PA 17604
Or call
When contacting Burnham Hydronics the following information should be made available:
A.Model and serial number of the water heater as listed on inside back cover of this manual or on the rating plate on the heater.
B.Address where water heater is installed.
C.Name and address of dealer from whom the heater was purchased and installer’s name and address
D.Date of original installation and any service work performed since then.
E.Details of the problem as you can best describe.
F.List of people who have been contacted regarding the problem.
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