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Troubleshooting

This section describes how to troubleshoot problems.

Correction : Make sure the indicator light on the printer is green. (➡ p.32)
Correction : Check the USB cable to make sure it is connected correctly. (➡ p.33)
Correction : Try the following procedure.

<Windows 98/Me/2000>

1.Click the [Start] button and select [Settings], and [Printers].
2.Right-click the [Canon CP-100] or [Canon CP-10] icon. If
“Use Printer Offline” is selected, clear it.

<Windows XP>

1.Click the [Start] button and select [Control Panel],
[Printers and Other Hardware], and [Printers and Faxes].
2.If the [Canon CP-100] or [Canon CP-10] is offline, right-click the
printer icon, and then click “Use Printer Online”.
If the problem still exists after trying these solutions, restart your computer.
If the problem still persists, uninstall the printer driver and then install it
again.
Printing does not start.
Cause : No power is supplied to the printer.
Cause : The USB cable is not connected correctly.
Cause : The printer is offline.