Troubleshooting Guide

The flash does not fire.

Make sure the flash (or PC sync cord) is securely attached to the camera.

If you use a non-Canon flash with Live View shooting, set [Silent shoot.] to [Disable] (p.104).

The flash always fires at full output.

If you use a flash unit other than an EX-series Speedlite, the flash will always be fired at full output (p.103).

When the [Flash metering mode] flash Custom Function is set to

[TTL (autoflash)], the flash will always be fired at full output (p.106).

Flash exposure compensation cannot be set.

If flash exposure compensation has already been set with the Speedlite, flash exposure compensation cannot be set with the camera. When the Speedlite’s flash exposure compensation is set to 0, flash exposure compensation can be set with the camera.

Live View shooting is not possible.

For Live View shooting, use a memory card (a hard disk-type card is not recommended). A hard disk-type card requires a lower temperature range for operation than normal memory cards. If the temperature gets too high, the Live View shooting may stop temporarily to prevent damage to the card’s hard disk. When the camera’s internal temperature decreases, you can resume Live View shooting (p.112).

I cannot take still photos at the shutter speed, aperture or ISO speed I set during Live View shooting.

Set [Screen settings] to [Stills display] or [Exposure simulation] (p.109).

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