Troubleshooting

If you think there is a problem with the camera, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk as listed on the included customer support list.

Power

You pressed the power button, but nothing happened.

•Confirm that the batteries are the correct type, and is not depleted (p. 16).

•Confirm that the batteries are properly inserted (p. 15).

•Confirm that the memory card/battery cover is securely closed (p. 15).

•If the battery terminals are dirty, battery performance will decrease. Clean the terminals with a cotton swab and re-insert the batteries several times.

Batteries are consumed quickly.

•Battery performance decreases at low temperatures. Warm the batteries, for example, by placing them in your pocket, taking care that the terminals do not come into contact with any metal objects.

Lens will not retract.

•Do not open the memory card/battery cover while the power is on. After closing the memory card/battery cover, turn the power on then back off (p. 15).

TV output

Image is distorted or not showing on TV (p. 116).

Shooting

Cannot shoot.

•Set the mode dial to a Shooting mode (p. 41).

•When in Playback mode (p. 20), press the shutter button halfway (p. 22).

The screen is off (p. 25).

Screen does not display properly in dark places (p. 44).

Screen does not display properly while shooting.

Please note, the following will not be recorded in still images, but will be recorded in movies.

•When the camera is subjected to powerful light sources, the display may darken.

•When shooting under fluorescent or LED lighting, the screen may flicker.

•When shooting bright light sources, a bar of light (purplish red) may appear on the screen.

The screen turns off and you cannot shoot when you press the shutter button (p. 25).

appears when the shutter button is pressed halfway (p. 54).

•Set the flash to h (p. 81).

•Increase the ISO speed (p. 83).

•Attach the camera to a tripod.

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