Problem | Cause | Solution |
|
|
|
Printout is wrong | There might be a | Make sure that your cable connections are |
| communications problem | secure. |
| between the printer and your | Make sure that your parallel interface |
| computer. | cable is less than 9.9 feet (3.0 m) or USB |
|
| interface cable is less than 16.5 feet (5.0 |
|
| m) long. |
|
| Make sure that you are not using a switch |
|
| box. |
|
| Check that you have selected the correct |
|
| printer driver in Windows. |
|
|
|
| The wrong printer is selected | Make sure that the Canon iC D800 is |
| in the Printers folder. | selected in the Printers (in Windows XP/ |
|
| Server 2003, Printers and Faxes) folder. |
|
|
|
| You might need to modify | See your computer’s documentation for |
| your BIOS setup. | details. Try changing the parallel port |
|
| mode or the parallel port address to see if |
|
| this solves the problem. |
|
|
|
Printer locks up | Your system setup might be a | Verify that you have a |
system | problem. | shielded interface cable. |
|
| The problem might be your BIOS. Verify |
|
| that your BIOS setup is correct. (See your |
|
| computer’s documentation for details.) |
|
| Verify that your physical memory is |
|
| working correctly. |
|
| If you have a Toshiba laptop, change this |
|
| line in your CONFIG.SYS file: |
|
| c:\winutils\mxtime.exe |
|
| to: |
|
| REM c:\winutils\mxtime.exe |
|
|
|
Computer | Your computer is sending | Make sure that the printer is not paused. |
indicates a device | data to the printer but the | Check that the printer’s interface cable is |
printer is not responding. | securely connected to both the printer and | |
| The printer might be off, | the computer. |
| offline, or not connected to | Make sure that paper is properly loaded in |
| the computer. | the paper tray. |
|
| Reset the printer and computer. |
|
| Try the print operation again. |
|
| Try a different cable. |
|
|
|
5
Troubleshooting