Problem | Cause | Solution |
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“File not found on CD- | The program is loaded | Remove the CDMENU.EXE file from |
ROM” error when | from the hard disk | your hard disk drive and restart the CD- |
starting the | drive. | ROM Menu program from the compact |
Menu. |
| disc labeled “User Software”. |
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|
Cannot install CAPT | A USB class driver is | Perform the following steps. |
using a USB port. | not properly installed. | 1) Make sure the printer is connected to |
(Windows 98/Me/2000/ |
| your computer using a USB cable and the |
XP/Server 2003) |
| printer is turned on. |
|
| 2) Open the System dialog box in the |
|
| Control Panel (In Windows XP*, click |
|
| Performance and Maintenance in the |
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| Control Panel Performance and |
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| Maintenance folder appears. Click See |
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| basic information about your computer. |
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| System Properties dialog box appears). |
|
| 3) Select [Device Manager] tab and double |
|
| click [Universal Serial Bus Controllers]. |
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| For Windows 2000/XP/Server 2003, select |
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| [Hardware] tab and click [Device |
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| Manager] button. |
|
| 4) Delete ONLY the following USB class |
|
| drivers under [Universal Serial Bus |
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| Controller]; |
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| For Windows 98, select [Canon iC D800], |
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| For Windows Me, [Canon CAPT USB |
|
| Printer], and click [Delete] button. For |
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| Windows 2000/XP/Server 2003, select |
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| [USB Printing Support] or [Canon CAPT |
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| USB Printer], and uninstall from the |
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| [Active] menu. |
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| In case the USB class driver is displayed |
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| under [Other devices], select and delete |
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| ONLY one the following, depending on the |
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| OS you are using; |
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| [Canon iC D800], [Canon CAPT USB |
|
| Printer], or [Unknown]. |
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| 5) Close the Control Panel and unplug the |
|
| USB cable. |
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| 6) Restart Windows 98/Me/2000/XP/Server |
|
| 2003. |
* The procedure for Windows XP is given for Category View Mode.
Never delete other devices or device drivers. Windows may not operate properly.
IMPORTANT
5
Troubleshooting