Canon DR-2020U Pages)], Problem, Problem, Solutions, Solutions, Solutions, Solutions, Solutions, Solutions, Solutions, PDF format, clicked on the scan panel

Problem 8 Each scanned image of a multi-page document is

	saved as a separate document.
Solutions	With CaptureOnTouch, you can scan multiple pages
	into one image file when TIFF or PDF file format is
	selected. To do this, select [File type], click the [Detail
	Settings] button, and select [Save all pages as one file]
	in the displayed dialog box.
	When you select [Scan Batch to File] from the [Scan]
	menu in CapturePerfect, a dialog box appears with a
	pull-down menu at the bottom that allows you to select
	[Single Page], [Multi Page (All Pages)], or [Multi Page
	(Specified Pages)]. If you select [Single Page], each
	page of a multi-page document is saved as a separate
	image file. To save multiple pages to a single image file,
	select [Multi Page (All Pages)] or [Multi Page (Specified
	Pages)].

Problem 9 Documents feed, but no scanned images are saved.

Solutions	When Panel-Feeding is selected as the feeding method
	on the scanner driver’s setting screen, after a document
	is fed, scanning does not occur until the scan button is
	clicked on the scan panel.

Problem 10 Scanned images of multiple pages cannot be saved in a single JPEG or BMP file.

Solutions	Multiple scanned images cannot be saved in a single
	JPEG or BMP file. Save the images in either TIFF or
	PDF format.

Problem 11 An error message is displayed.

Solutions	Confirm the nature of the error, and resolve the problem.
	Press the STOP button to clear the error message. The
	solution for each error is as follows.

Error Message	Solution
Paper jammed in scanner; clear	A paper jam has occurred. Remove
paper and push STOP button.	the jammed paper. (See p. 30.)
The scanner cover or upper unit is	Close the scanner cover or upper
open. Remove jammed paper, and	unit.
push STOP button.
Release the lock switch. After	The lock switch is locked. Unlock the
releasing the lock switch, press the	lock switch.
STOP button.
Feeder is not Connected.	The ADF connector on the rear panel
	of the scanner is disconnected. Insert
	the ADF connector all the way.
A double paper-feed has occurred.	Scanning has stopped due to
Please check the document and the	document double-feed. Check the
scanned image on the display and	scanned images to confirm how much
scan the document again.	of the document was scanned, and
	continue scanning accordingly.

Problem 12	Cannot perform ADF scanning.
Solutions	Scanning cannot be performed from the feeder when
	the business card feeder is open. Close the business
	card feeder if it is open.
Problem 13 Auto start does not function.
Solutions	The document detection sensor on the feeder does not
	function when the business card feeder is open.
	Therefore, even if documents are placed in the feeder,
	scanning will not begin automatically if the business
	card feeder is open. Close the business card feeder.
Problem 14	The “Warming up” message appears.
Solutions	If this procedure is performed immediately after turning
	the scanner ON or while the power indicator is not lit, the

following appears on the computer display. In this case, scanning begins after the scanner finishes warming up. Warm up may take up to 30 seconds.

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