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Canon DR-2510C Troubleshooting, ⋅The Scanner Does Not Turn ON, ⋅The Scanner Is Not Recognized, 33..TroubleshootingTroubleshooting

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Chapter 3 Appendix

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Click the [Maintenance] tab → [Reset].

Confirm that the counter for the selected roller is set to 0 → click [OK].

33..TroubleshootingTroubleshooting

This section describes the possible problems that might occur during use of the scanner and how to solve them.

The Scanner Does Not Turn ON ..................................................................	(P. 35)
The Scanner Is Not Recognized..................................................................	(P. 35)
Slow Scanning Speed.................................................................................	(P. 36)
Scanning Is Not Performed ........................................................................	(P. 36)
Documents Do Not Feed Properly ..............................................................	(P. 36)
Saved Image Files Do Not Open .................................................................	(P. 37)
Scanning Results Are Not as Expected .......................................................	(P. 37)

If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or service representative.

⋅The Scanner Does Not Turn ON

Check the following if the scanner does not turn ON:

•Is the power switch turned ON?

•Is the power cord connected correctly?

•Is the power cord inserted into the power outlet?

For details on connecting the power cord, see Chapter 2, "Setup," in the User Manual.

⋅The Scanner Is Not Recognized

The following are possible causes of the PC failing to recognize the scanner. Check each possible cause.

Problem The scanner is not connected correctly

Solution Make sure that the scanner and the computer are connected correctly with the USB cable. (See Chapter 2, "Setup," in the User Manual.)

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Contents

Page NTRODUCTIO ONTENTS Chapter 1 Before Using the Scanner AC Adapter Moving the Scanner Handling Disposal The main features of the DR-2010C/DR-2510Cdocument scanner are described below „Compact Size „Fast Document Feeding „High Image Quality „Auto Color Detection „Folio Scan „Deskew „Ultrasonic Double Feed Detection (for the DR-2510Conly) „Text Enhancement Modes „Back View „Front View/Right-SideView „Feed Selection Lever „Front View (With the Document Feed Tray and Eject Tray Open) „Paper Eject Stopper 44..ScannerScannerSystemSystemRequirementsRequirements Setup Disk Chapter 2 Basic Operation A document must meet the following criteria to be scannable: so that they cover the entire span of the feed rollers are fed one sheet at a time Card it 22..PreparingPreparingthetheScannerScanner Preparing the Document Feed Tray Preparing the Document Eject Tray Preparing the Document Stopper Placing Page Feeding in the Bypass Mode Placing Cards Placing Folded Documents Scanning Methods •Scan Page •Scan Job Scanning with the Job Function The following three functions can be registered in a job button •Save as File Scan Panel Functions Enhancing the Text of a Document Scanning Different Sized Documents Together Skipping Blank Pages Scanning (Single-Sided)11" X 17"/A3 Documents Deskewing Documents Moire Reduction Correcting the Text Orientation of Documents Reducing Bleed Through for Thin Documents and Documents with Dark Reverse Sides Enhancing the Red color for Black-and-WhiteScanning Practical Examples Scanning Both Sides of Pages Scanning Non-StandardSize Documents Scanning Multiple Batches as One Document Prescan Registering Settings Page Other Functions Page Chapter 3 Appendix Regular Maintenance Cleaning the Sensor Glass and the Rollers the sensor glass or rollers inside the scanner may be dirty. Clean them periodically Page Removing the Feeding Roller Attaching the Feeding Roller Removing the Retard Roller Attaching the Retard Roller Removing the Document Holding Guide Attaching the Document Holding Guide Resetting the Counter the counter Control Panel (Category View) Control Panel (Classic View) Troubleshooting ⋅The Scanner Does Not Turn ON ⋅The Scanner Is Not Recognized ⋅Slow Scanning Speed ⋅Scanning Is Not Performed ⋅Documents Do Not Feed Properly ⋅Saved Image Files Do Not Open ⋅Scanning Results Are Not as Expected Specifications Main Unit AC Adapter (100 to 240 V type) Replacement Parts Exchange roller kit (product code: 2445B001) External Dimensions FCC REGULATIONS (For 120 V model) RADIO INTERFERENCE REGULATIONS (For 120 V models) RÈGLEMENT SUR LE BROUILLAGE RADIOÉLECTRIQUE (For 120 V models) European Union (and EEA) only MODEL NAMES INDEX