Canon DR-2510C ⋅Saved Image Files Do Not Open, ⋅Scanning Results Are Not as Expected, Problem, Symptoms, Symptoms, Symptoms, Symptoms, Symptoms, Symptoms, Symptoms, Symptoms

Chapter 3 Appendix

Problem	The rollers inside the scanner are dirty or worn.
Solution	Clean the rollers (See p. 27.). If the rollers are worn, then they need
	to be replaced. Contact your local authorized Canon dealer or service
	representative to purchase a roller replacement kit.

For information on removing jammed documents, see "Clearing a Paper Jam," on p. 22.

⋅Saved Image Files Do Not Open

When image files saved by CapturePerfect 3.0 cannot be opened by other applications, the probable causes are as follows.

Symptoms	A multi-page TIFF file saved in CapturePerfect 3.0 cannot be
	opened by other applications.
Problem	The application you are using to open the TIFF file does not support
	multi-page TIFF files.
Solution	Open the file with an application that supports multi-page TIFF files.

Symptoms	A TIFF file saved in CapturePerfect 3.0 cannot be opened by other
	applications.
Problem	If the TIFF file saved in CapturePerfect 3.0 has been compressed, the
	application you are using to open the TIFF file does not support the
	compression type that was used to save the file in CapturePerfect 3.0.
Solution	Set the compression type for the image file to [None] and save the
	file again in CapturePerfect 3.0.

⋅Scanning Results Are Not as Expected

If there is a problem with the scanning result (e.g., the scanned image is not clear, or the image is striped or dirty,) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/TWAIN driver has not been installed correctly, or the application in use does not support ISIS/TWAIN driver functions.

Symptoms	The scanned image is too dark (or faint.)
Problem	The [Brightness] setting is set incorrectly.
Solution	If the image is dark, set a higher [Brightness] setting, or if the image
	is faint, set a lower [Brightness] setting.

Symptoms	Text or images on the rear side of your document appear in the
	scanned image.
Problem	The [Brightness] setting is too low, or the paper is too thin.
Solution	Set a higher [Brightness] setting. If the paper is too thin, make a
	copy of the documents and then scan the copy. Alternatively, enable
	the [Prevent Bleed Through / Remove Background] setting.

Symptoms	Double-sided scanning is not possible.
Problem	[Scanning Side] is set to [Simplex].
Solution	Set [Scanning Side] to [Duplex].
Symptoms	The scanned image is skewed.
Problem	The document has been fed at an angle (skew).
Solution	Use the document guide adapter to prevent document skew, and
	select the [Deskew] check box in the Basic tab of the ISIS/TWAIN
	driver properties dialog box.
Symptoms	Lines, smudges, or dirt appear on the scanned image.
Problem	The scanning glass or rollers inside the scanner are dirty.
Solution	Clean the scanning glass and rollers. If lines still appear on the
	image even after cleaning the scanning glass and rollers, the
	scanning glass inside the scanner may be scratched. Contact your
	local authorized Canon dealer or service representative.
Symptoms	The scanned image is abnormal in some applications.
Problem	A function not supported by the application was used.
Solution	Some applications do not support functions such as auto-detection
	of the paper size. Scanning documents with an application such as
	this will result in an abnormal scanned image. Try scanning without
	setting auto-detection of the paper size.

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