On-ScreenIf an error message is displayed on the camera screen, try one of the following solutions.
Also refer to
Connection failed
•No access points were recognized. Check the access point settings (p.
•A device could not be found. Turn the camera off and on again, and retry the connection.
•Check the device you want to connect to and make sure it is ready for connection.
Cannot determine access point
•The WPS button on numerous access points were pressed simultaneously. Try reconnecting again.
No access points found
•Check to make sure that the access point is turned on.
•When connecting to an access point manually, make sure that you entered the correct SSID.
Incorrect wireless LAN encryption key/Incorrect wireless LAN security settings
•Check the access point security settings (p.
IP address conflict
•Reset the IP address so that it does not conflict with another.
Disconnected/Receiving failed/Sending failed
•The environment you are in may not be suitable for wireless LAN use.
•Avoid using the camera’s wireless LAN function around microwave ovens, Bluetooth devices, and other devices that operate on the 2.4 GHz band.
•When using infrastructure mode, use the camera within a close distance to the access point, and avoid placing objects or obstructions between the camera and access point.
•When using ad hoc mode, use the camera within a close distance to the connected device, and avoid placing objects or obstructions between the camera and device.
•Check the connected device to make sure it is not experiencing errors.
Sending failed
Memory card error
•If the same error message is displayed even when you have inserted a formatted memory card facing the correct way, contact a Canon customer support.