2 - 10
No
* Function Phenomenon Condition Cause Corrective action Possible call or complaint
6 A Print results
Soiling on the back
side of paper (lines
or streaks parallel
to the paper feed
direction)
-After continuous borderless
printing of small sized paper
(such as 4x6), when a larger
sized paper (such as A4) is
rinted.
-With Photo Paper Plus Double
Sided or postcards, the
phenomenon is likely to be
noticeable and to be complained
of by users, as printing is
performed on both sides of such
paper.
In borderless printing,
printing is performed to
the size slightly larger
than the paper size, and
ink off the paper is
absorbed by the platen's
ink absorber. Absorbed
ink may attach to the
platen rib(s) after several
dozen sheets are printed,
causing soiling at the
leading edge of paper or
on the back side of paper.
1.Perform Bottom plate cleaning
(from the printer driver) up to 3
times*1.
*1: Change the paper in each
Bottom plate cleaning. The
cleaning can end when paper dose
not get any soiling.
2.If soiling on the paper still
remains after 3 times of Bottom
plate cleaning, wipe the platen
rib(s) and their surroundings with
a cotton swab.
-Paper gets smeared.
-The back side of paper
gets smeared.
7 B Print results
Soiling on paper in
automatic duplex
printing (lines or
streaks
perpendicular to
the paper feed
direction)
-Automatic duplex printing
(Photo Paper Plus Double Sided,
postcards, plain paper)
On the rib(s) inside the
sheet feed unit used for
duplex printing, ink mist
may accumulate,
smearing paper.
Cleaning by user:
1. Perform Bottom plate cleaning
(from the printer driver) up to 3
times*1.
*1: Change the paper in each
Bottom plate cleaning. The
cleaning can end when paper does
not get any soiling.
2. If soiling on the paper still
remains after 3times of Bottom
plate cleaning, wipe the platen
rib(s) and their surroundings with
a cotton swab.If the phenomenon
persists after conducting 1 and 2,
servicing is required.
Service:
Wipe any soiling or dirt off from
the sheet feed unit and the bottom
case unit ribs*2.
cleaning was performed,
and the platen ribs were
cleaned with cotton swab,
paper gets smeared.