Troubleshooting

List of Messages

 

Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical

 

order. For error messages related to the optional WFT-E6 Wireless File Transmitter refer to the Troubleshooting

 

section of the ‘WFT-E6 Wireless File Transmitter - Guide for Canon Camcorders’ (A34).

165

 

Accessing CF A/CF B Do not remove

 

 

- You opened the CF card slot cover while the camcorder was accessing the CF card. Close the CF card slot cover.

 

Cannot acquire battery information

 

- Battery information can be displayed only for batteries bearing the Intelligent System mark.

 

Cannot communicate with the battery pack. Continue using this battery pack?

-You attached a battery pack that does not bear the Intelligent System mark.

-If you are using a battery pack that bears the Intelligent System mark, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center.

Cannot play back

-The file control information is corrupted or there was a decoder error. Turn off the camcorder and back on again. If this does not solve the problem, consult a Canon Service Center.

•Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot be read by the supplied Canon XF Utility or plugins.

Cannot record

-The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again. Then, remove the CF card being used and reinsert it. Alternatively, replace the CF card. If this does not solve the problem, consult a Canon Service Center.

•Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot be read by the supplied Canon XF Utility or plugins.

Cannot switch CF card slots

-The SLOT SELECT button was pressed while the camcorder is recording. Wait until recording is finished to change the selected CF card slot.

CF A/CF B Buffer overflow. Recording was stopped.

- The data transfer rate was too high for the F card in use and the recording was stopped. Use a recommended card (A41).

CF A/CF B Cannot restore

- Could not recover data on the CF card. Save your clips (A132) and initialize the CF card (A43).

CF A/CF B error

-The CF card cannot be recognized or cannot be accessed. Check that the CF card is inserted correctly and not malfunctioning.

CF A/CF B Management data is not supported and will be deleted

-This message may appear if you insert into the camcorder a CF card that was initialized by another Canon professional camcorder. Check the contents of the CF card.

CF A/CF B Management file error Cannot record

-Cannot record because the camcorder cannot write to the file control information. This may occur if the files on the CF card were accessed using another device. Save your clips (A132) and initialize the CF card (A43).

• During double slot recording, both “CF A” and “CF B” will appear in the message.

CF A/CF B Media full

- CF card A or CF card B is full so recording will not start. Switch to the CF card in the other CF card slot to record.

CF A/CF B Media is not supported

-CF cards that are less than 512 MB or not UDMA-compatible cannot be used with the camcorder. Use a recommended CF card (A41).

CF A/CF B Number of clips already at maximum

-The CF card selected for recording already contains the maximum number of clips (999 clips). Replace the CF card or use the CF card in the other CF card slot.

-Because both CF cards reached the maximum number of clips, double slot recording is not available.

• During double slot recording, both “CF A” and “CF B” will appear in the message.

CF A/CF B Reached the recording limit for one clip. Recording was stopped.

-When recording a single clip for an extended period of time, the clip will be split into smaller video files every 2 GB (or 1 GB when recording in slow motion). This message will appear when the number of smaller video files reaches 99.