Canon IP5200 quick start An Error Message Appears on the Screen, Printers and Faxes, Uninstall

Troubleshooting

Number of

Flashes

Possible Cause

Try This

POWER (green) and ALARM (orange) lamps flash alternately

An error that requires contacting the Customer Care Center may have occurred.

Disconnect the printer cable from the printer, and then turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.

If the problem remains, contact the Customer Care Center.

An Error Message Appears on the Screen

Problem

Possible Cause

Try This

Writing Error/

Output Error/

Communication

Error

Printer is not ready	Ensure that the POWER lamp lights.
	If the POWER lamp is off, turn the printer on.
	The POWER lamp will flash green when the printer is initializing. Wait until the
	POWER lamp stops flashing.
	When the ALARM lamp is flashing orange, an error may have occurred in the
	printer. For details on how to resolve the error, refer to “Handling Error
	Messages” on page 77.
Paper is not loaded	Load paper and press the RESUME/CANCEL button.
	If paper is loaded, ensure that the paper source is selected correctly. Select the
	paper source with the Paper Feed Switch on the printer, or select it in the printer
	driver.
Printer port setting	Check the printer port settings.
does not match the	1. Click Start and select Control Panel, Printers and Other Hardware, and then
interface connected	Printers and Faxes.
to the printer	For non-Windows XP, click Start, select Settings, and then Printers.
	2. Select the icon of your printer.
	3. Open the File menu and select Properties.
	4. Click the Ports tab (or the Details tab) to confirm the port settings.
	A USB port is selected if either USBnnn (Canon iP5200) or MPUSBPRNnn
	(Canon iP5200) (where n is a number) is indicated.
	If the port setting is not correct, change the port setting according to the
	interface you are using on the Ports tab (or the Details tab), or reinstall the
	printer driver.
Faulty connection	Ensure that the printer cable is securely connected to the computer.
	z If using a switching hub or other device, disconnect the printer
	and reconnect it directly to the computer and try printing again.
	If successful, the problem may have been with the device.
	z There could also be a problem with the cable(s). Replace the
	cable(s) and try printing again.
Printer driver is not	Uninstall then reinstall the printer driver.
installed properly	1. Click Start, and select All Programs (or Programs), the name of your printer,
	and Uninstall.
	2. Follow the on-screen instructions to uninstall the driver.
	3. Follow the procedures described in the Easy Setup Instructions and reinstall
	the printer driver.

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