Troubleshooting

If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.

Power Source

Problem

Cause

Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Camcorder will not turn on.

Battery pack is not correctly attached.

Attach the battery pack correctly.

13

 

The camcorder switches off by

Power save function has been

Turn on the camcorder.

26

 

itself.

activated.

 

 

 

 

 

The screen switches on and off.

Battery pack is exhausted.

Replace or charge the battery pack.

13

 

Recording/Playback

Problem

Cause

Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Buttons will not work.

Cassette is not loaded.

Load a cassette.

21

 

“ ” flashes on the screen.

Condensation is detected.

See reference page.

145

“REMOVE THE CASSETTE”

Camcorder stopped operating to

Remove the cassette and reinsert it.

21

 

appears on the screen.

protect the tape.

 

 

 

 

 

The wireless controller will not

Camcorder and wireless controller

Change the remote sensor modes.

102

work.

are not set to the same remote

 

 

 

 

 

 

sensor mode.

 

 

 

 

 

 

Batteries of the wireless controller

Replace the batteries.

20

 

 

are exhausted.

 

 

 

 

 

Abnormal characters appear on the

This camcorder uses a

Disconnect the power source and

 

–

screen. The camcorder does not

microcomputer. External noise or

reconnect it after a short time. If the

 

 

 

 

operate properly.

static electricity may cause abnormal

problem still persists, disconnect the

 

 

 

 

 

characters to appear on the screen.

power source and press the RESET

 

 

 

 

 

 

button with a pointed item. Pressing

 

 

 

 

 

 

the RESET button resets all

 

 

 

 

 

 

settings.

 

 

 

 

Recording

 

 

Problem

 

 

Cause

 

Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

 

dial is not in the OFF

The LED indicators option in the

Set the [LED] setting to one of the

85

 

position but the POWER indicator

customized functions is set to

other types.

 

 

 

 

 

 

 

is off.

 

[02 OFF].

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The STANDBY lever is at the LOCK

Turn the STANDBY lever to the

26

 

 

 

 

position.

 

STANDBY position.

 

 

 

 

Image will not appear on the

The

 

dial is not set to a

Set the

 

 

dial to a recording

25

 

screen.

 

recording program.

program.

 

 

 

 

 

 

 

“SET THE TIME ZONE, DATE AND

Time zone, date and time are not set,

Set the time zone, date and time. If

24

 

TIME” appears on the screen.

or the built-in rechargeable lithium

necessary, power the camcorder

 

 

 

 

 

 

 

battery is exhausted.

with the compact power adapter and

 

 

 

 

 

 

 

 

 

 

leave it connected with the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

dial set to OFF for at least 24 hours

 

 

 

 

 

 

 

 

 

 

to recharge the built-in battery

 

 

 

 

 

 

 

 

 

 

before making the settings.

 

 

 

 

Pressing the start/stop button will

Cassette is not loaded.

Load a cassette.

 

 

 

21

 

not start recording.

The

 

dial is not set to a

Set the

 

 

dial to a recording

25

 

 

 

 

 

 

 

recording program.

program.

 

 

 

 

 

 

 

 

 

 

The lock switch is set to prevent the

Slide the lock switch to the left to

26

 

 

 

 

operation of the controls on the

enable the operation of the carrying

 

 

 

 

 

 

 

carrying handle.

handle controls.

 

 

 

 

 

 

 

Camcorder will not focus.

Autofocus does not work on that

Focus manually.

 

 

 

34

 

 

 

 

subject.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Viewfinder is not adjusted.

Adjust the viewfinder with the

16

 

 

 

 

 

 

 

dioptric adjustment lever.

 

 

 

 

 

 

 

Lens is dirty.

 

Clean the lens.

 

 

 

143

The tally lamp will not light up.

The tally lamp option in the customized

Set the [TALLY LAMP] setting to

85

 

 

 

 

functions is set to [02 OFF].

[ON] or [BLINK].

 

 

 

 

 

 

 

E

Information Additional

149