Parallel Port
Scanner seems too slow
The CardScan 500 scans faster if your PC’s parallel
port is in ECP mode. Consult your PC documentation
to determine your parallel port’s mode and change it to
ECP. You may also try changing modes in the BIOS:
1. Access the BIOS when the system is booting.
Many PCs show how to access the BIOS, usually
by pressing a key or key combination. Some
common keys are Esc, F1, F2, or Del.
2. In the BIOS, locate the settings for the parallel
port mode (they may be in the Advanced Settings
section) and change the parallel port mode.
If you can’t change modes in the BIOS your PC’s
documentation may show how to change a jumper
setting on the parallel port card.
Error message: “Scanning: no images saved”
when starting CardScan
This message may appear if CardScan’s Auto Detect
option is enabled, but another device (not your Card-
Scan scanner) is connected to your PC’s parallel port.
If this device is pass-through compatible:
1. Disconnect the device from the PC’s parallel port.
2. Connect your CardScan scanner to th e PC’s
parallel port. See “Preparing Your Scanner”.
3. Connect the device to the “Printer” pass-through
port on the back of the CardScan scanner.
If the device is not pass-through compatible:
1. Choose Preferences from the Edit menu.
2. Click Scan to display scanning preferences .
3. Turn off “Detect cards automatically”.
When you want to use your scanner, connect it to
your PC’s parallel port.
USB Port
Scanner seems too slow
Try using the parallel port. Disconnect the USB cable,
disconnect and reconnect the scanner’s power, then
connect the parallel port cable. Run the Scanner
Setup wizard to set up the scanner.
Error message: “Unknown device”
Disconnect the scanner from the port, restart
Windows, install the CardScan software, then connect
the scanner again.
General
Several errors on one card
Re-calibrate the scanner and scan the card again.
There may have been mechanical difficulties or the
card may have been scanned at an angle.
Card image is skewed
Skewed images may impair accuracy and, therefore,
cause errors in the cards. For better results, place the
card flush against the right edge of the sc anner’s tray.
Scanner’s light is blinking continuously
Disconnect and reconnect the AC power.
Card jammed in the scanner
If a card jams in the scanner, you can eject the card:
1. Choose Preferences from the Edit menu.
2. Click Scan to display scanning preferences.
3. Click Setup to display the Scanner Setup dialog.
4. Click Eject Card to eject the card.
Two or more cards scanned as one
If you scan cards in rapid succession, several cards
may appear as one continuous image, thereby
jumbling the text. To avoid this problem, wait for the
scanner’s light to go ON before inserting the next card.
Error message: “Scanner not responding”
Check each item listed below. After checking each
item, try to scan again.
1. Have you connected the scanner?
Check the AC power and port connections.
2. Did you select the correct scanner?
Run the Scanner Setup Wizard by choosing
Help→
→→
→Scanner Setup Wizard. Check if the
correct scanner is selected.
3. Did you select the correct port?
Choose Edit→
→→
→Preferences→
→→
→Scan. Click Setup
and verify the port.
4. If none of the above solves the problem:
• Disconnect the scanner from the AC power.
• Reconnect the scanner to the AC power.
Troubleshooting This equipment has been tested and found to comply
with the limits for a ClassB digital device, pursuant to
Part15 of FCC rules. These limits are designed to
provide reasonable protection agains t harmful
interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed in acco rdance
with the instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in any
installation.
To comply with Part 15 of FCC rules, you must use
either the cable provided with the scanner or a cable
that is IEEE 1284 compliant and no longer than 2
meters (78 inches).
If this equipment does cause harmful interference to
radio or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to correct the interference by one of the
following measures:
• Reposition the receiving antenna.
• Increase the distance between the equipment
and the receiver.
• Connect the scanning and computer equipment
to an outlet on a circuit different from the
receiver’s.
Technical Support (North America)
Hours 10:00 AM-6:00 PM EST, Mon-Fri
Phone (617) 492-4200 ext. 2
Fax (617) 492-7505
Email support@corex.com
Web site www.cardscan.com
Scanner Software Update
Corex makes updates to your CardScan 500
scanner’s software available on its Web site.
CardScan checks for available updates if you choose
Help→
→→
→CardScan Updates. If an update is available,
it is downloaded. The Scanner Software Update
wizard runs and installs it on your scanner. The
wizard will give you complete instructions when it
runs.
At one point in the procedure,
the update program asks you
to press the PROGRAM switch
on your scanner.
1. Unbend a paper clip.
2. Gently insert the paper clip
into the PROGRAM slot on the
right side of your scanner.
3. Press the paper clip until
you feel a click.
The update process takes about seven minutes to
complete.
For More Information
For the most complete information on how to use
CardScan, use the Online Help. Press F1 or choose
Contents from the Help menu.
For detailed descriptions of CardScan’s features,
consult the CardScan User’s Guide.
CardScan is a product of Corex Technologies Corporation
810 Memorial Drive, Cambridge, Massachusetts 02139 Tel: (617) 492-4200 Fax: (617) 492-6659
©1999 Corex Technologies Corp. All Rights Reserved Worldwide.
CardScan is a registered trademark of Corex Technologies, Corp. Windows 98 and Windows 2000 are trademarks of
Microsoft Corp. Other brands and their products are trademarks or registered trademarks of their respective holders.
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